An insight to our Team
This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Essential & desirable skills:
Competent with IT.
Confident on the phone and with email communication.
Trustworthy and reliable.
Organised and methodical.
Able to use initiative and solve problems.
Accurate when completing repetitive tasks.
Happy to ask lots of questions whilst learning.
Able to multitask and work between multiple systems.
Key Responsibilities:
Email inbox monitoring.
Dealing with incoming calls from drivers and other service users.
Website access assistance.
Daily Report formatting and issuing.
Monitoring and responding to live chat questions.
Processing payments and taking payments over the phone.
Operation of Client software for vehicle management.
Continuous process review and improvement.
Provide departmental statistics for use by internal management.
Ensure all correspondence is ...
Business Support Administrator • Bicester, Oxfordshire, UK
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