People Operations Manager

People Operations Manager

London OfficePeople – People /Full Time /Hybridapply for this jobAbout MoneyboxAt Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

About the Role

The People Operations Manager is responsible for owning and delivering the People Operations roadmap, ensuring our people processes, systems and policies run smoothly, efficiently and at scale. This role leads the end-to-end employee lifecycle, and is expected to be at the forefront of how AI is reshaping People Operations - not just adopting tools, but actively identifying where automation and AI-powered workflows can eliminate manual effort, reduce risk and unlock capacity for higher-value work. This role partners closely with Talent, People Partners, Finance and wider business stakeholders to build scalable infrastructure and deliver an exceptional employee experience - and will be a key voice in shaping Moneybox's approach to People technology, data and AI governance as the function grows.

Key Responsibilities

Operational Excellence & Process Ownership

• Own and optimise end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references, etc.), with a focus on designing processes that are built for automation.

• Drive continuous process improvement initiatives with AI and automation as primary levers to drive efficiency, scalability and employee experience.

• Proactively identify opportunities to automate manual workflows and leverage AI-enabled solutions to improve workflow automation and self-service reducing manual effort and improve service quality.Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes.

• Maintain scalable, well-documented People Operations processes, policies and knowledge bases.

• Partner closely with Finance and Payroll to ensure accurate data flows, strong operational controls and seamless pay-related processes.

People Technology

• Act as owner and subject matter expert for core People systems including HRIS (HiBob), ATS, performance platforms and wider People technology stack.

• Drive system optimisation, adoption, automation and cross-system integrations to improve operational efficiency and data accuracy.

• Own the People team's AI tooling roadmap: identify where AI can meaningfully improve how the team operates.

• Manage People systems governance, ensuring data integrity, compliance and effective system controls across the employee lifecycle.

• Manage relationships with third-party People vendors, including renewals, contract management and ongoing performance optimisation.

• Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms.

Employee Experience & Service Delivery

• Oversee the People inbox/service desk and ensure timely, high-quality support to employees and managers.

• Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.

• Work with the Office Team to ensure a seamless operational experience for employees.

Reward & Benefits

• Partner with Payroll and People Partners on the execution of pay cycles.

• Implement changes and updates made to our compensation and benefits structure.

• Monitor benefits take-up and keep up-to-date with external market trends.

• Implement compensation and organisational changes accurately across People systems, ensuring supporting documentation, employee records and internal processes are updated in a streamlined and efficient manner.

People Team Collaboration

• Line manage and develop People Coordinator, fostering high performance and operational excellence, including building their confidence and capability with AI tools and automation as part of their development.

• Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.

• Support People Team initiatives, People Ops roadmap delivery and wider cultural/engagement initiatives.

• Contribute to broader People Team project work

Experience

• 5+ years’ experience as an owner in the People Operations space, ideally within a fast-paced scale-up or similar environment.

• Demonstrable experience using AI tools to meaningfully improve People Operations - not just awareness, but hands-on delivery.

• Previous experience support People Operations in a Financial Regulated environment (i.e Knowledge of SMCR) is desirable)

• You consider your skill level with excel/google sheets advanced

• Strong analytical skills

• Demonstrable experience owning and improving People processes at scale.

• Strong HRIS experience (HiBob preferred; experience with workflows, automations or integrations is a plus).

• Solid understanding of UK employment law, compliance requirements and best-practice People Ops governance.

• Experience managing or coaching junior team members.

Skills & Mindset

• Highly organised, process-driven and able to simplify complexity.

• A genuine curiosity about AI and emerging People technology, with the confidence to experiment, evaluate and embed new tools pragmatically.

• A continuous improvement mindset with proven ability to streamline, automate and optimise workflows.

• Strong data literacy - comfortable working with reports, dashboards and People metrics.

• Excellent communication and stakeholder management skills.

• Thrives in a fast paced, evolving environment with shifting priorities.

• A proactive, low-ego team player who drives clarity and operational excellence and is keen to collaborate with other team members.

What's in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious company

• Work with a friendly team of highly motivated individuals

• Be in an environment where you are listened to and can actually have an impact

• Thriving collaborative and inclusive company culture

• Competitive remuneration package

• Company pension scheme

• Company bonus scheme

• Hybrid working environment

• Home office furniture allowance

• Personal Annual Learning and Development budget

• Private Medical Insurance

• Health Cash Plan (cashback on visits to the dentist & opticians etc)

• Cycle to work scheme

• Wellhub subscription to a variety of gyms and wellbeing apps

• Enhanced parental pay & leave

• 25 days holiday + bank holidays with additional days added with length of service.

• This is a hybrid role. Our office is in London, by the Oxo Tower

Our Commitment to DE&I: At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: talent@moneybox.com If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.comWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.apply for this job