Position Title: Military & Family Readiness Technician / Front Desk Administrator Location: Military & Family Readiness Center (M&FRC), RAF Lakenheath, United Kingdom Work Schedule: Monday–Friday, 07:30–16:30 (excluding U.S.
Federal and U.K.
Bank Holidays) Key Responsibilities Virtual Customer Support Answer and route all incoming telephone calls during business hours.
Respond to customer inquiries via phone, email, and online platforms within required timeframes.
Provide accurate information, referrals, and directory assistance for on-base and off-base resources.
Maintain and update referral and resource lists on a weekly basis.
Monitor organizational email inboxes and escalate complex issues to appropriate M&FRC staff.
Send appointment and workshop reminders at least 24 hours in advance.
In-Person Reception & Customer Intake Greet walk-in customers within five (5) minutes of arrival.
Conduct initial intake assessments and assist with completion of required forms and documentation.
Provide guidance on available M&FRC programs, services, and resources.
Maintain sign-in systems and accurately log all customer visits.
Ensure reception and resource areas remain clean, organized, and stocked with current materials.
Scheduling & Calendar Management Schedule customer appointments, workshops, and classes using government-approved systems.
Manage calendars for Community Readiness Consultants (CRCs), Community Readiness Specialists (CRSs), and classroom spaces.
Coordinate scheduling support for outreach events and community activities as directed.
Create and maintain customer records and upload all required intake documentation.
Qualifications & Skills Required Qualifications Strong customer service and administrative support experience.
Proficiency with office software, email systems, and data entry platforms.
Ability to manage multiple tasks, calendars, and customer interactions accurately.
Excellent verbal and written communication skills.
Ability to work independently under contractor supervision.
Preferred Qualifications Experience supporting military, government, or community service organizations.
Familiarity with appointment scheduling systems or case management platforms.
Experience working in a front desk or customer intake environment.
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