Sorting Office Supervisor

About the role:

More than post – we're helping keep your community connected

What if your next role gave you the opportunity to play a vital role behind the scenes in a service your local community depends on every day?

At Lincolnshire Co-op, our Post Offices are much more than service counters.

They're trusted community hubs that help people stay connected, send important items, access essential services and support local businesses. Behind every successful delivery is an efficient sorting operation, and that's where our Sorting Office Supervisors make a real difference.

As aSorting Office Supervisor, you'll lead the day-to-day sorting and coordination of Royal Mail post, ensuring mail is processed accurately, efficiently and delivered on time. You'll help maintain the high standards our customers expect while supporting colleagues and contributing to the smooth running of the wider Post Office operation.

A role where organisation makes a difference

No two days in the sorting office are ever quite the same.

One day you might be coordinating workflows to ensure a high volume of mail is processed on schedule, while the next you could be supporting postal workers, resolving operational issues or helping implement improvements that make the service even more efficient.

You'll play a key leadership role within the operation, ensuring customers and businesses receive the reliable postal service they depend on, while supporting a positive and collaborative working environment for your team.

What you'll be doing

As a Sorting Office Supervisor, you'll:

• Supervise and manage the sorting of Royal Mail post to ensure accurate and efficient processing
• Coordinate daily workflows and prioritise tasks to ensure mail is processed and delivered on time
• Support, guide and communicate effectively with colleagues across the Post Office operation
• Monitor operational performance and service standards, taking action where required
• Handle enquiries professionally through telephone, email and other communication channels
• Maintain up-to-date knowledge of Royal Mail services, procedures and operational requirements
• Investigate and report operational issues, identifying opportunities to improve efficiency
• Ensure the sorting office remains safe, organised and compliant with Health & Safety standards
• Support local community initiatives and represent Lincolnshire Co-op positively within the local area
• Take ownership of compliance, mandatory training and all relevant operational procedures and legislation.

What we're looking for

To be successful in this role, you'll bring:

• Strong organisational skills and the ability to coordinate multiple priorities effectively
• Good literacy and numeracy skills with excellent attention to detail
• The ability to work accurately in a fast-paced operational environment
• A positive, confident and adaptable approach to work
• Strong communication and teamwork skills
• Experience delivering high standards of customer service
• A willingness to learn and keep knowledge up to date with changing services and procedures
• Previous Post Office, mail handling, logistics or similar operational experience would be advantageous, although full training will be provided

INDMP

About You

The person behind the operation, keeping things moving

You don't need to have worked in a Post Office before to be successful in this role – we'll provide the training and support you need to develop your knowledge and confidence.

What matters most is your ability to lead by example, stay organised and help ensure a smooth and efficient operation.

You'll likely bring:

• Experience in a supervisory, operational, logistics, retail or similar environment
• Strong organisational skills with the ability to prioritise tasks and manage workloads effectively
• Good literacy and numeracy skills with a high level of accuracy and attention to detail
• Strong communication skills and the ability to build positive working relationships with colleagues and stakeholders
• Confidence coordinating workflows and supporting others to achieve operational targets
• A proactive approach to problem-solving and identifying opportunities for improvement
• The ability to remain adaptable, organised and focused in a busy working environment
• A positive attitude, a strong sense of responsibility and pride in delivering high standards
• A willingness to continually learn and keep up to date with procedures, services and legislation

All colleagues working within our Post Office are required to successfully complete a P250 clearance check before joining the team.

The difference you'll make

Our Post Offices play an important role in keeping people, businesses and communities connected.

As a Sorting Office Supervisor, you'll help ensure mail is processed accurately, deliveries are completed efficiently and operational standards remain high. Your leadership and organisation will help support reliable services that local communities depend on every day.

You'll help create:

• An efficient and well-organised sorting operation
• High levels of service and operational accuracy
• A safe, supportive and collaborative working environment
• Positive outcomes for customers, colleagues and local businesses
• Continuous improvements that help the operation run smoothly and effectively

Most importantly, you'll contribute to our purpose of bringing together energy, ideas and resources to make life better in our communities.

What's in it for you?

Alongside the opportunity to work in a role that makes a real difference, you'll benefit from:

• Up to 30 days annual leave (pro rata), including bank holidays
• A pension scheme with up to 12% employer contributions
• Generous colleague discount across our family of businesses
• Annual discretionary performance-related bonuses
• Wellbeing support and opportunities to get involved in community initiatives

We're proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

Ready to help keep your community connected?

Whether you're coordinating daily mail operations, supporting colleagues or helping drive continuous improvements, you'll play an important role in delivering a service that local communities and businesses rely on every day.

If you're looking for a role where organisation, teamwork and community impact really matter, we'd love to hear from you.