This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations. Key Responsibilities : * *Business Accuracy : * Ensure that all business on the books is robust and accurate by adhering to company processes and procedures. * *System Management : * Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business. * *Pricing Strategies : * Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers * *Competitor Analysis : * Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights. * *Hotel Showrounds : * Conduct appointments and showrounds to highlight the hotel's features and services to potential clients. * *Commercial Awareness : * Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions. * *Compliance : * Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability. Qualifications and Skills : * Proven experience in reservations, events management, or a similar role. * Strong communication and customer service skills. * Detail-oriented with excellent organizational abilities. * Knowledge of revenue management and pricing strategies. * Ability to analyze market data and competitor information. * Experience in the hotel or hospitality industry preferred. * Strong leadership skills with the ability to inspire and motivate a team. *In addition to competitive rates of pay, we also offer : * *Exclusive discounts for you, your friends and family* * Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. * Discounted stays for friends and family. * 50% discount when dining in our restaurants and bars. * Free meals while on duty, keeping you well-fuelled. * Access to high-street discounts on a range of shops, experiences and more. * Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. * Generous refer-a-friend bonuses, starting at 250. *Caring for your health and wellbeing, both in and outside of work* * A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. * Access to our Employee Assistance Programme, providing free confidential advice, 24 / 7, for you and your family, supporting physical, mental and financial wellbeing. * Healthcare Cash Plan options, from just 5 per month. *Supporting your hospitality career growth* * Fully funded apprenticeship programmes. * Internal development programmes, designed to support you as you grow within your role. * Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. *Fancy joining our team?* We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.
Reservations and Events Manager - Gatwick • Gatwick, West Sussex, United Kingdom
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