Talent.com
Pertemps Bond
Service Delivery CoordinatorPertemps Bond • Birmingham, West Midlands, UK
Service Delivery Coordinator

Service Delivery Coordinator

Pertemps Bond • Birmingham, West Midlands, UK
9 days ago
Salary
£30,011.63 yearly
Job type
  • Full-time
Job description
Temp-to-perm opportunity with progression plan

Favourable daytime hours (0930-1700)

Forward-thinking company with community spirit



Deliver Exceptional Customer Experiences

We're looking for a proactive and highly organised Service Delivery Coordinator to join a fast-paced, customer-focused operations team. This is an exciting opportunity for someone who thrives on building relationships, solving problems, and ensuring customers receive a seamless, high-quality support from order placement through to successful delivery.

As a key member of the Service Delivery team, you'll act as the central point of coordination between customers, internal departments, warehouse operations, and third-party logistics providers. Your ability to manage multiple priorities, communicate effectively, and maintain exceptional attention to detail will directly contribute to customer satisfaction and business success.



What You'll Be Doing

In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard. You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way.

Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate. You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required.

Collaboration is at the heart of this role. You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency. You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations.

Beyond day-to-day coordination, you'll play an active role in continuous improvement. You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards. You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions.



What We're Looking For

We're seeking someone with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service. You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential.



You'll ideally bring:

  • Experience in a customer service, service delivery, logistics, or operations coordination role.

  • Strong problem-solving and decision-making skills.

  • Excellent written and verbal communication abilities.

  • Confidence using Microsoft Office, particularly Excel, alongside other business systems.

  • Outstanding attention to detail and the ability to manage multiple tasks simultaneously.

  • Strong relationship-building skills with both customers and internal stakeholders.

  • A collaborative, positive approach with a commitment to continuous improvement.

  • The ability to remain calm under pressure while maintaining high service standards.



Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply.



Why Join Us?

You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement. We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work.



An attractive annual salary of £30,001.63, equating to £16.48 per hour.



If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you.
Create a job alert for this search

Service Delivery Coordinator • Birmingham, West Midlands, UK

Similar jobs

IT Service Delivery Manager

La FosseBirmingham, England, GB
Full-time

An established, highly regulated, customer-facing organisation operating across.IT Service & Digital Transformation Manager.IT service management, people leadership, suppliers, and transformation d... Show more

 • Promoted

Title: ER Service Delivery Advisor, Senior Associate

Price waterhouse Coopers LLPBirmingham, England, GB
Full-time

This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities.The ERPA Advisor provides expert advice to the business on employee rel... Show more

 • Promoted

It Service Delivery Manager - £55,000 - £65,000 A Year

ModisSandwell District, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Seeking an experienced IT Service Delivery Manager to oversee the UK IT Service Desk team, manage ITIL principles, and contribute to Digital Transformation and AI adoption strategies.Requires stron... Show more

 • Promoted

Customer Service Coordinator

SourceCoDroitwich Spa, Worcestershire, GB
Temporary

SourceCo Recruitment are currently recruiting for an experienced Customer Service Coordinator for a well-known client based in Droitwich.Ready to apply Before you do, make sure to read all the deta... Show more

 • Promoted

Service Delivery Manager

Focus GroupBirmingham, England, GB
Full-time

This range is provided by Focus Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.We're Hiring - Service Delivery Manager.Location - Birming... Show more

 • Promoted

Customer Service Coordinator

Pertemps BondAldridge,West Midlands,UK
£26,500.00 yearly
Full-time +1
Quick Apply

Are you an organised, customer-focused individual who thrives in a fast-paced environment? Our client is looking for a Customer Service Coordinator to join their growing team, supporting customers ... Show more

Customer Service Delivery Specialist

Arvato Direct Services Potsdam GmbHBirmingham, England, GB
Full-time

Location: Hams Hall, Coleshill - Birmingham.Hours: 40 hours per week, Monday to Friday 08:30 – 17:00.Join Arvato as a Customer Service Delivery Specialist.Are you passionate about delivering outsta... Show more

 • Promoted

Service Delivery and Operations Manager in Droitwich)

Ad Warrior LtdDroitwich Spa, England, GB
Full-time

Service Delivery and Operations Manager.Salary: up to £35,000 per annum.Vacancy Type: Full-time, Mon-Fri working hours 37.At GreensafeIT, we are an IT recycler and supplier of IT services, having o... Show more

 • Promoted

IT Service Manager — Lead Secure, Resilient Service Delivery

Northrop Grumman Corp. (JP)Cheltenham, England, GB
Full-time

JP) in Cheltenham is looking for an IT Service Manager to lead service management activities across the full lifecycle.This role involves building relationships with customers, managing service iss... Show more

 • Promoted

M&E Manager – Building Services, Remote/Travel Included

Talk RecruitmentTyseley, England, GB
Remote
Full-time

Talk Recruitment is seeking an M&E Coordinator/Manager for a leading UK building contractor.You will split time between visiting 2-3 live sites nationwide, with flexibility for one day remote work,... Show more

 • Promoted

Senior Delivery Coordinator

Digital WaffleEngland, West Midlands, Birmingham
Full-time +1
Quick Apply

Role: Senior Delivery Coordinator.Location: Birmingham| Hybrid Working.Competitive: Salary + Excellent Benefits.Drive Delivery Across High-Impact Technology & Transformation Programmes.We're pa... Show more

Warranty (Service) Manager

RexrothBirmingham, West Midlands, GB
Full-time

HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the worlds leading manufacturer of hydraulic cartridge v... Show more

 • Promoted

Delivery Manager

AtkinsRéalisCheltenham, England, GB
Full-time

Empowering projects in a complex world.Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together ... Show more

 • Promoted

M&E Manager

Talk RecruitmentTyseley, England, GB
Permanent

M&E Coordinator / M&E Manager / Building Services Coordinator / Building Services Manager.Sector: Building / Construction.Candidates considered from main contractors, M&E subcontractors and M&E Des... Show more

 • Promoted

ASSURANCE MANAGED SERVICES SOLUTION PORTFOLIO DELIVERY MANAGER

EYBirmingham, England, GB
Full-time

Solution Portfolio Delivery Manager.The Global Solutions team leads the investment to create and enhance our Assurance Managed Services solution portfolio.We work closely with our business domain l... Show more

 • Promoted

Assessment Coordinator

Rainbow Care Solutions LtdCannock, Staffordshire, GB
Full-time

Rainbow Care Solutions, a long-established, CQC-registered home care provider with over 20 years experience, is looking for an.For a complete understanding of this opportunity, and what will be req... Show more

 • Promoted

Automotive Tech Implementation Lead - Client Delivery

DrivvnBirmingham, England, GB
Full-time

Drivvn in London/Birmingham is seeking a Technical Implementation Manager to bridge customers and engineering teams, translate complex requirements into delivery roadmaps, and own multi‑programme i... Show more

 • Promoted

Senior Billing Coordinator – Revenue Delivery & Team Support

DLA Piper InternationalBirmingham, England, GB
Full-time

DLA Piper is seeking a Senior Billing Coordinator to join the UK Billing team.The role supports Partners and Fee Earners with end-to-end billing, ensuring invoices are raised accurately and issues ... Show more

 • Promoted

Senior Delivery Manager

Version 1Birmingham, England, GB
Full-time

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.Our deep expertise enables ... Show more

 • Promoted

Delivery Manager

Grafton GroupBirmingham, England, GB
Full-time

Oversee daily delivery operations and ensure smooth functioning.Plan deliveries and ensure accurate, safe loading.Conduct plant/vehicle checks and manage outbound deliveries.Implement the store’s s... Show more