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Miller Homes Ltd
Customer Service Inspections ManagerMiller Homes Ltd • Greater Bristol Area, United Kingdom, United Kingdom
Customer Service Inspections Manager

Customer Service Inspections Manager

Miller Homes Ltd • Greater Bristol Area, United Kingdom, United Kingdom
6 days ago
Job type
  • Full-time
Job description

Customer Services Inspections Manager


South West Region, Bristol, BS11 8AZ


Competitive salary + attractive benefits


At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.


We are looking to recruit a Customer Services Inspections Manager to join our team in the South West region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites


RESPONSIBILITIES:

  • To act professionally at all times with the company name and charter in mind
  • To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
  • Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
  • Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.


REQUIREMENTS:

  • Experience in a similar role with another housebuilder is essential
  • General knowledge of NHBC Technical Requirements/Guidelines essential
  • To offer courteous, exemplary and efficient customer service at all times
  • Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals


WHAT WE OFFER:

  • Competitive basic salary
  • 26 days annual leave + public holidays + your birthday off
  • Opportunity to earn 10% bonus
  • Company car, or car allowance of £5,000 per annum


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Customer Service Inspections Manager • Greater Bristol Area, United Kingdom, United Kingdom

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