Parts Advisor

We’re looking for a proactive and customer-focused Parts Advisor to join our busy JLR (Jaguar Land Rover) team.

This varied and rewarding role involves working closely with both customers and our internal Workshop team. You’ll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

About The Role

What You’ll Be Doing:

• Assisting customers via phone, email and in person with parts enquiries and orders.
• Advising customers on the correct parts for their vehicle based on technical knowledge.
• Providing quotes and discussing availability, pricing and delivery timelines.
• Processing payments and updating customers throughout the order journey.
• Managing stock levels, processing returns and keeping the stock system up to date.
• Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.

What We’re Looking For:

• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Confident IT user with the ability to learn new systems.
• A good technical understanding of vehicles and vehicle parts.
• A team player with a strong work ethic and a customer-first approach.
• Previous experience in a similar role is beneficial, but full training will be provided.

Why Join Us?

• Supportive team environment.
• On-the-job training and development.
• Be part of a company that values knowledge, teamwork, and great customer service.

If you’re enthusiastic, driven and ready to grow in the automotive industry, we’d love to hear from you!

Apply today and become an essential member of our Parts team.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer.

Required Criteria

• Confident IT user with the ability to learn new systems
• Strong organisation and attention to detail
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Full valid drivers licence
• High level of IT proficiency

Desired Criteria

• Previous experience in a similar role is beneficial, but full training will be provided
• Previous experience in a similar role is an advantage
• Experience using a DMS/CRM System

Skills Needed

Rapport Building, Client Relationship Management, Time Management/Organisational skills, Teamwork

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

At Donnelly Group, we are committed to rewarding our team with a comprehensive benefits package designed to support your wellbeing, financial security, and professional growth. When you join our diverse and inclusive workforce, you will engage in meaningful work that directly drives our business goals, supported by a culture of continuous development. We prioritise your physical and mental health with a Health Cash Back Scheme, access to discounted Private Medical Cover, an Employee Assistance Programme featuring GP Anytime, and an exclusive Kingsbridge Diamond Membership Club. To help you balance work and life, we offer 30 days of holiday entitlement that increases with long service, enhanced maternity and paternity pay, life assurance, and pension provision. Plus, you can take advantage of everyday perks including retail discounts through BenefitHub, our Cycle to Work scheme, and keep updated via our dedicated Company App.

Cycle to work, Wellbeing Scheme, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed