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Ashdown Group
Senior 3rd Line EngineerAshdown Group • Borehamwood, Hertfordshire, UK
Senior 3rd Line Engineer

Senior 3rd Line Engineer

Ashdown Group • Borehamwood, Hertfordshire, UK
30+ days ago
Salary
£55,000.00 yearly
Job type
  • Full-time
Job description

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.

The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.

Key responsibilities

  • Act as the top-tier escalation point for complex incidents
  • Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
  • Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
  • Mentor engineers in diagnostic methodology
  • Work closely with technical leadership—no non-technical managers blocking decisions

Role requirements:

  • Must have 3 rd line experience within an MSP
  • Expert M365 (CA, Intune, hybrid Exchange, ATP)
  • Strong troubleshooting methodology
  • Confident communicator at all levels
  • Full Microsoft Certificates desirable
  • NinjaOne/Datto RMM config
  • Azure infrastructure
  • Firewalls (Fortinet, SonicWall, Draytek)
  • Solid PowerShell skills

The role is offered with a salary of betwee...

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Senior 3rd Line Engineer • Borehamwood, Hertfordshire, UK

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