Sales Manager

Rialtas, part of the global Harris Computer family, is the market leader in accounting and administrative software for local councils across England and Wales. With more than 1,000 customers, we empower local authorities with innovative software solutions that simplify financial management and administration.

We’re looking for a commercially astute, results-driven Sales Manager to lead our Sales Department and drive both new business acquisition and installed-base growth. In this key leadership role, you will directly manage the New Business Lead, the Customer Success Manager (CSM), and the Existing Inbound Sales Lead.

Reporting to the EVP, you will take ownership of delivering revenue targets, shaping and executing our sales strategy, and driving strong performance through effective KPI management. Combining strategic thinking with hands-on leadership, you’ll foster a high-performing sales culture while embracing a modern, AI-augmented sales approach. AI tooling will be a core part of how your team prospects, sells, and forecasts, helping to maximise efficiency and commercial success.

This is an opportunity to make a meaningful impact, elevate our sales function, and contribute to the continued success of a growing software organisation.

Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.

What you will do

Your key responsibilities will include (but will not be limited to):

Leadership & team management

• Lead and develop the NN Lead and Customer Success Manager, fostering a high-performance, collaborative culture.

• Use AI-generated performance insights — conversation intelligence, deal scoring — to inform coaching conversations and team development plans.

• Apply a strong understanding of both upsell/cross-sell and new business sales cycles and methodologies, ensuring alignment on sales targets, customer experience, and operational delivery.

• With more than 1,000 customers, retention is key —ensurecustomer excellence is provided throughout the company.

• Collaborate with the Professional Services (PS) Lead so customers are efficiently scheduled intoprogrammes, courses are effectively marketed, and capacity isoptimised.

• Coach, mentor, and motivate team members to achieve individual and departmental goals.

Sales growth & strategy

• Develop and implement a comprehensive sales strategy focused on driving new business acquisition and B2B revenue growth.

• Use AI-powered prospecting and market intelligence tools toidentifynew opportunities, enrich lead data, andprioritisehigh-potential accounts.

• Identifyand pursue new market opportunities and strategic partnerships.

• Collaborate cross-functionallyto align campaigns and service delivery withsales objectives.

Performance & KPI management

• Define and manage key performance indicators (KPIs) across sales, ensuring consistent performance tracking and data-driven decision-making.

• Oversee AI-assisted pipeline analytics and campaign performance dashboards, interpreting insights and translating them into actionable strategies.

• Review andvalidateAI-generated performance reports and forecasts, adding strategic context and recommendations for presentation to the EVP.

Customer experience & collaboration

• Work closely with the CSM and PS Lead tomaintainstrong customer engagement, satisfaction, and retention, as measured by revenue and NPS scoring.

• Leverage AI-powered sentiment analysis and NPS tools toidentifyat-risk accounts and emerging customer themes, informing proactive engagement strategies.

• Ensure customer feedback informs both sales and marketing strategies.

• Promote a unified approach across departments to deliver a seamless customer journey frominitialcontact through to service delivery.

Reporting & forecasting

• Oversee AI-generated sales forecasts and commercial analyses,validatingoutputsand applying strategic judgement before presentation.

• Present findings, trends, and recommendations to the EVP and senior leadership team.

Marketing oversight

• Oversee the planning and execution of marketing campaigns, ensuring alignment withsales objectivesand brand positioning.

• Deliver impactful content, digital campaigns, events, and customer communications.

• Monitor and evaluate lead-generation performance, ensuringmaximumROI on spend and activity — using AI-assisted analytics to sharpen targeting and attribution.

• Ensure all marketing materials and communications effectively promote products, courses, and services.

What we are looking for

We are seeking a motivated, commercially astute Sales Manager who embodies our values and brings both strategic thinking and hands-on leadership to the role. You will thrive in a collaborative, customer-focused environment and be excited to contribute to a passionate, close-knit team.

• Proven experience as a Sales Team Lead or in a similar role, ideally with the ambition and readiness to take on full management responsibility.

• Demonstrated success in leading sales teams to achieve ambitious revenue goals.

• Experience buildingaccuratesales forecasts andmaintainingclear pipeline visibility.

• Strong understanding of integrated sales strategies, KPI management, and performance reporting.

• Experience working cross-functionally with operations, customer success, and professional services teams.

• Excellent leadership, communication, andstakeholder-managementskills.

• Comfortable adopting and driving AI-powered sales and analytics tools, with the judgement tovalidatetheir outputs and apply them commercially.

• Ability to work effectively with a range of sales and reporting tools.

• 3+ years of software sales and management experience.

Personal Attributes

• Strategic thinker with strong hands-on execution skills.

• Commercially astute, data-driven, and highly customer-focused.

• Collaborative leader who inspires, motivates, and elevates their team.

• Highly organised, proactive, and adaptable in a dynamic environment.

• Passionate about growth, innovation, and delivering outstanding results.

Additional Requirements

• Own transport and a valid driving licence.

• Excited about joining an initially small team that cares passionately about its customers.

About Us

Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant

Benefits

Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.

Supporting your application

Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.