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Customer Service AdvisorManpower • Inverness, Inverness-Shire, UK
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Customer Service Advisor

Customer Service Advisor

Manpower • Inverness, Inverness-Shire, UK
30+ days ago
Salary
£16.11 hourly
Job type
  • Full-time
Job description

Customer Service Advisor

Salary: £16.11 per hour (Combined standard rate and shift allowance)
Location: Capgemini, Inverness
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800


Typical shift pattern is a 3-week rotation:
Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day
Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.


What you'll do

  • Respond to customer requests via telephone, email, and web chat
  • Log all requests using the appropriate call logging software
  • Resolve issues or provide advice and guidance where possible over the phone
  • Assign calls to the relevant support teams when needed
  • Action Back Office requests when required
  • Advise customers and support teams on known problems/workarounds
  • Keep customers updated on the progress of their request or incident
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Customer Service Advisor • Inverness, Inverness-Shire, UK

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