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IT Service Desk AnalystNFP People • Cardiff, South Glamorgan, UK
IT Service Desk Analyst

IT Service Desk Analyst

NFP People • Cardiff, South Glamorgan, UK
25 days ago
Salary
£26,684.48 yearly
Job type
  • Full-time
  • Permanent
Job description

IT Service Desk Analyst

Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference

We're looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers.

These roles require NPPV Police vetting and SC level clearance which will be arranged. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process.

Position: 6852 IT Service Desk Analyst

Location: Cardiff /Hybrid

Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm.

Contract: Permanent

Salary: £26.684.48 per annum

Closing Date: 18/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

What You'll Do

  • Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
  • Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations.
  • Support users with their computers, Microsoft Windows, Office, and more.
  • Create and update user guides,...
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IT Service Desk Analyst • Cardiff, South Glamorgan, UK

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