Care Coordinator

At edyn.care, we're transforming live-in care through exceptional people, innovative technology and outstanding service. As one of England's highest-rated CQC-regulated live-in care providers, we're building a smarter way to deliver care at home.

We're looking for an organised and proactive Care Coordinator to join our Operations team and help deliver outstanding care experiences for our clients, families and professional carers.

The Role

This is an exciting opportunity for an experienced Care Coordinator with a background in live-in care, domiciliary care, home care or community care.

You'll be responsible for coordinating care packages, managing care schedules, supporting carers, communicating with clients and families, and ensuring continuity of care across your allocated caseload.

This role would suit someone currently working as a Care Coordinator, Care Scheduler, Care Planner, Care Administrator, Care Operations Coordinator, Field Care Coordinator, Home Care Coordinator, Domiciliary Care Coordinator, Live-in Care Coordinator, Care Consultant.

Key Responsibilities

• Coordinate live-in care packages across your allocated caseload.
• Manage client and carer rotas, schedules and shift changes.
• Coordinate new care package starts and care transitions.
• Support continuity of care through effective planning and communication.
• Act as the first point of contact for clients, families and professional carers.
• Manage incoming calls, emails.
• Maintain accurate records using digital care management systems.
• Support Care Managers with package coordination and operational planning.
• Escalate safeguarding concerns, complaints and operational risks appropriately.
• Work collaboratively with healthcare professionals and internal teams.
• Participate in the out-of-hours on-call rota after probation.

Requirements

• 2+ years' experience within Health & Social Care.
• Previous experience as a Care Coordinator, Care Scheduler, Care Planner or Care Administrator.
• Experience within live-in care, domiciliary care, home care or community care.
• Excellent organisational, planning and communication skills.
• Experience coordinating care rotas and supporting care packages.
• Strong customer service and relationship management skills.
• Experience using digital care management systems.
• Knowledge of CQC standards, safeguarding and care compliance.
• Ability to prioritise multiple tasks in a fast-paced environment.
• High attention to detail and excellent record-keeping skills.

Desirable

• Experience coordinating live-in care services.
• NVQ Level 3 in Health & Social Care.
• Experience using Airtable or similar care software.
• Experience with Intercom, WhatsApp Business or customer support platforms.
• Experience within a private-pay or premium care provider.

Benefits

• 🏡 Hybrid working (home + Hoxton office)
• 🏖️ 25 days holiday + bank holidays
• 💰 Bonus based on personal and team performance (~£32k–£40k total)
• 💻 Apple laptop + £250 home setup budget
• 📚 Personal development budget
• 🍽️ Monthly team lunches
• 🎉 Quarterly socials + annual offsite
• 🏋️ Gym access at Hoxton office (Shoreditch Exchange)
• ☕️ Onsite barista

Our culture

We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.

• We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders.
• We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.
• We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes
• We care about work-life balance, and will never expect you to work beyond your contracted hours.