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HSBC
Client Service Manager - Polish speakingHSBC • City of Edinburgh, Scotland, GB
Client Service Manager - Polish speaking

Client Service Manager - Polish speaking

HSBC • City of Edinburgh, Scotland, GB
30+ days ago
Job type
  • Full-time
Job description
Client Service Manager - Polish speaking If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Global Payment Solutions (GPS) is made up of almost 10,000 people across more than 60 countries and helps clients make payments across borders, currencies, and regulations quickly and efficiently with dedicated country, regional and global support. Field and resolve basic and complex service inquiries, ensuring timely response and proactive communication until the client’s expectations are met. Be accountable for client escalations, including business‑as‑usual and global service escalations, inquiries, and projects. proactively identify risks and issues as part of complex query oversight. Oversee local client‑initiated projects, facilitate local completion of global client‑initiated projects, and engage with global counterparts for maintenance requests, client queries and escalations. Both written and oral fluency in Polish and English. Experience working within a fast‑paced client‑service oriented environment with continually changing priorities. Effective communication and interpersonal skills, with experience interacting across functional lines and building relationships with internal and external stakeholders with empathy. Time management and organisational skills, with the ability to manage multiple time‑sensitive tasks. This role is based at the Edinburgh Lochside Way Office. Hybrid working is available, but the role holder must live within a commutable distance of the office. Private healthcare for all UK‑based employees. Enhanced maternity and adoption pay and support when you return to work. A contributory pension scheme with a generous employer contribution. Being open to different points of view is important for our business and the communities we serve. HSBC is dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, or age. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk. Email: hsbc.recruitment@hsbc.
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Client Service Manager - Polish speaking • City of Edinburgh, Scotland, GB

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