Seeking a Senior Service Desk professional with 3 to 5 years of experience to deliver expert support and management of IT service requests and incidents.
Provide high-quality Service Desk support ensuring timely resolution of user issues and service requests. Manage IT service requests and incidents efficiently using industry standard tools and processes. Collaborate with cross functional teams to improve IT service management and implement best practices. Continuously update technical knowledge related to Service Desk operations and emerging technologies. Ensure adherence to ITIL frameworks and maintain service level agreements (SLAs). Participate in knowledge sharing, documentation and process improvement initiatives to enhance team performance.
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Service Desk Analyst • England, GB
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