Project Manager

Summary

Salary: Competitive plus comprehensive benefits package
Reporting Line: Programme Manager
Contract Type: Permanent
Location: London - Hybrid

What to expect

As a Project Manager, you will join us on our transformation journey and undertake a high-impact role responsible for leading and delivering strategic change initiatives that support the Post Office Transformation Plan. You will manage projects end-to-end, ensuring successful delivery against scope, time, cost and quality objectives while driving measurable business benefits.

You will work collaboratively with stakeholders across the business, influencing decision-making, managing project governance, and embedding best-practice project management approaches to support organisational objectives and successful transformation outcomes.

This role offers a unique opportunity to make a tangible impact, helping shape the future of the Post Office through the delivery of complex transformation and change programmes that improve outcomes for our business, Postmasters and customers.

How our people behave is as important to Post Office as what is delivered. The Project Manager will role model the Post Office behaviours and demonstrate a Postmaster First mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you'll need to succeed

To be successful in this role, you will have experience delivering business and operational change projects within a retail or customer-facing environment. You will be comfortable working independently, taking ownership of project delivery and driving outcomes with minimal supervision.

As a Project Manager, you will lead projects from initiation through to implementation, working with stakeholders across the business to deliver agreed outcomes, manage risks and dependencies, and realise business benefits. This role is ideally suited to someone with a retail, operations, or business transformation project management background rather than an IT-focused Project Manager.

In addition to this, the ideal candidate will:
• Hold a recognised project management qualification such as PRINCE2 and/or Agile.
• Have extensive experience delivering retail, operational, business change or transformation projects, managing project plans, milestones, risks and dependencies.
• Demonstrate strong stakeholder management skills with the ability to influence and engage senior leaders and cross-functional teams.
• Have experience managing project budgets and proactively mitigating cost, scope and schedule variances.
• Possess strong leadership, communication and people management skills, with a focus on delivery and outcomes.
• Be a self-sufficient Project Manager who can work independently, take ownership and operate effectively within a complex, fast-paced environment.

About us

At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We're looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we'd love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.

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