“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders,
where your potential to grow, learn and deliver exceptional service has no
limits. It’s knowing that the world is yours — that you can develop your career
across countless destinations, while being part of one warm, supportive and
passionate family.
Food & Beverage Assistant
Department: Food & Beverage
Location: London, UK
Reports to: Food & Beverage Manager / Restaurant Manager / Assistant
Food & Beverage Manager
Employment Type: Full-Time / Part-Time / Casual (depending on business
needs)
Salary: 16308.47 for 24hrs + Service Charge
What's in it for you?
- Global
career opportunities across more than 350 hotels worldwide.
- Hotel
and Food & Beverage discounts for you, your friends and family.
- Company
pension scheme.
- Service
Charge.
- Loyalty
rewards and Refer-a-Friend bonus.
- 28
days' holiday including bank holidays (pro-rata where applicable).
- Access
to Meliá's global learning platform for continuous professional
development.
- High-street
discounts through Perks at Work.
- Meals
on duty.
- Career
development within one of the world's leading hospitality companies.
Mission
As a Food & Beverage Assistant, you will support
the daily operation of our Food & Beverage outlets by delivering friendly,
efficient and personalised service to every guest. Working alongside the wider
Food & Beverage team, you will help create memorable dining experiences while
ensuring all service standards, operational procedures and brand expectations
are consistently met.
Key Responsibilities
- Deliver
warm, professional and personalised service, ensuring every guest enjoys
an exceptional dining experience.
- Prepare
restaurant and bar areas before each service, ensuring tables, equipment
and service stations are fully set to brand standards.
- Assist
with the efficient service of food and beverages, ensuring orders are
delivered accurately and promptly.
- Maintain
excellent knowledge of menus, daily specials and hotel facilities to
confidently assist guests and promote additional products and services.
- Support
Waiters and Chef de Rang throughout service to ensure smooth operations
and excellent teamwork.
- Attend
daily team briefings and communicate effectively regarding VIP guests,
special events, menu changes and operational priorities.
- Handle
guest requests and resolve service issues professionally, escalating
concerns where appropriate to ensure guest satisfaction.
- Maintain
high standards of cleanliness, presentation and food safety while
following all Health & Safety procedures and departmental Standard
Operating Procedures.
- Minimise
waste and handle equipment, crockery and glassware carefully to prevent
breakages and ensure operational efficiency.
- Participate
in ongoing training and development programmes while demonstrating the
Meliá values and commitment to service excellence.
What We're Looking For
- Previous
experience in a Food & Beverage, restaurant, bar or hospitality
environment is desirable.
- Passion
for delivering exceptional customer service with a genuine desire to
exceed guest expectations.
- Excellent
communication and interpersonal skills with a friendly, positive and
professional attitude.
- Strong
teamwork skills and the ability to work collaboratively in a fast-paced
environment.
- High
attention to detail and commitment to maintaining exceptional service
standards.
- Ability
to remain calm, organised and efficient under pressure.
- Flexibility
to work a variety of shifts, including evenings, weekends and public
holidays.
- Basic
knowledge of food hygiene and Health & Safety practices, or
willingness to learn.
- Smart
personal presentation and a positive attitude that reflects the Meliá
brand.
- Eagerness
to learn, develop new skills and build a long-term career within an
international hospitality company.
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do.
Whether you are starting your hospitality journey or developing your expertise,
you will become part of a culture built on respect, collaboration and passion.
We invest in your growth, celebrate your achievements and create opportunities
for you to develop your career across our global portfolio.
We are all Very Inspiring People — and that includes
you.
Our Commitment to Diversity & Inclusion
At Meliá, we are proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive workplace
where everyone feels respected, valued and empowered to succeed. We also
believe in responsible tourism and sustainability, working every day towards a
better future for our people, our communities and our planet.
If you want to be a Very Inspiring Person, apply now and
start your journey with Meliá.
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