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Cpl Life Sciences
IT Support AssociateCpl Life Sciences • England, GB
IT Support Associate

IT Support Associate

Cpl Life Sciences • England, GB
30+ days ago
Job type
  • Full-time
Job description

Contract: 6 months (with potential extension)

Job Summary

We’re seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You’ll be the first point of contact for technical service requests—resolving hardware, software, and network issues across Windows, macOS, and Linux systems.

The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests.

Key Responsibilities

  • Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems.
  • Diagnose and resolve Windows, macOS, and Linux issues.
  • Document and track customer interactions accurately in the ticketing system.
  • Support both onsite and remote users, including AV and teleconferencing setup assistance.
  • Follow standard operating procedures (SOPs) and contribute to knowledge base improvements.
  • Escalate complex issues and system outages as needed to minimize downtime.
  • Maintain punctuality and flexibility with shifts, including occasional weekends or holidays.

Typical Day in the Role

  • Provide onsite and remote IT support to employees at the London office.
  • Manage helpdesk tickets and perform hands-on troubleshooting.
  • Collaborate with global IT and infrastructure teams to ensure seamless support coverage.

Candidate Profile

Top 3 Must-Have Skills

  • 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
  • 3+ years’ experience in a helpdesk or desk-side support role.
  • Excellent communication, multitasking, and customer service skills.

Basic Qualifications

  • Strong troubleshooting ability across multiple OS platforms.
  • Experience supporting end users both onsite and remotely.
  • Proven ability to explain technical issues clearly to non-technical users.
  • Ability to work independently and as part of a team in a high-volume environment.
  • High school diploma or equivalent; Associate degree in Computer Science or related field preferred.

Preferred Qualifications

  • Bachelor’s degree in Computer Science or IT-related field.
  • Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience).
  • Advanced Linux systems administration skills.
  • ITIL Foundation Certification (preferred).

Seniorities and Metadata

  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: Technology, Information and Media

If you are interested please apply or send your CV to luke.sandilands@cpl.com

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IT Support Associate • England, GB

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