Talent.com
Locate a Locum
Customer Support ExecutiveLocate a Locum • Belfast, Northern Ireland, GB
Customer Support Executive

Customer Support Executive

Locate a Locum • Belfast, Northern Ireland, GB
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Customer Support Executive role at Locate a Locum.

The role demands strong expertise in SaaS (Software as a Service) products and technical support, combined with a passion for delivering world-class service. The primary focus is on resolving customer issues promptly while consistently achieving exceptional levels of customer satisfaction.

Delivering an outstanding customer experience is central to this role. It requires high emotional intelligence and empathy to fully understand and address customer needs. The ability to triage requests, manage multiple tasks effectively, and collaborate seamlessly with teams is essential for ensuring consistently excellent customer outcomes.

Our ideal Customer Support Executive will have demonstrable experience of the below:

  • Customer Issue Resolution and Escalation:
  • Taking ownership of both simple and complex customer issues, using probing questions to diagnose problems accurately.
  • Resolving issues independently where possible, offering expert solutions and ensuring timely resolution.
  • Providing support across both employers and locums, recognising increased service levels for LAL Pro and LAL Unlimited Premium customers.
  • Escalating issues when necessary, such as when they are severe or urgent, cannot be resolved at first‑line support, or require assistance from other teams.
  • Technical and Product Support Expertise:
  • Advanced troubleshooting skills.
  • Collaborating effectively with cross‑functional teams to address complex technical challenges and ensuring customer satisfaction.
  • Staying updated on industry trends and product advancements, continuously expanding technical knowledge to deliver optimal support.
  • Customer Engagement and Advocacy:
  • Cultivating strong relationships with customers, acting as a trusted advisor and advocate for their needs.
  • Proactively communicating with customers to provide updates, gathering feedback, and identifying areas for improvement.
  • Ensuring timely and effective resolution of customer inquiries, exceeding service level agreements and quality standards.
  • Process Optimisation and Improvement:
  • Taking the initiative to identify opportunities for streamlining and optimising our support processes, implementing best practices to enhance efficiency.
  • Analyzing support metrics and performance data to identify trends and root causes, proposing solutions for continuous improvement.
  • Collaborating with stakeholders to implement initiatives aimed at enhancing the overall customer support experience.
  • Self‑Leadership and Taking Responsibility:
  • Taking ownership of your personal growth and development, proactively seeking opportunities to enhance skills and knowledge.
  • Demonstrating accountability for individual performance, striving to exceed expectations and consistently deliver high‑quality support.
  • Setting personal goals aligned with organisational objectives, monitoring progress and adjusting strategies as needed to achieve desired outcomes.
  • Upholding personal integrity and professionalism in all interactions, serving as a role model for service excellence.

Key Requirements

  • Available to work shifts between the hours of 07:00‑21:00 Monday to Friday as well as weekend and public holiday support 07:00‑15:30 on a rota basis.
  • Tier 1 technical support experience ideally within SaaS.
  • Experience with multi‑channel customer support – phone, email and chat.
  • Strong customer‑facing skills, with a proven experience in achieving high customer satisfaction.
  • Advanced technical proficiency in troubleshooting software applications and system integrations including knowledge of JIRA, Atlassian and Confluence.
  • Experience with ticketing systems, CRM software, and other support tools e.g. Intercom, ZenDesk or similar.
  • Ability to thrive in a fast‑paced, dynamic environment and adapt to evolving priorities.
  • Relevant certifications (e.g., ITIL, CompTIA, Salesforce) preferred but not required.

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitals and Health Care

#J-18808-Ljbffr
Create a job alert for this search

Customer Support Executive • Belfast, Northern Ireland, GB

Similar jobs

Global SaaS Support Specialist – Hospitality

LightspeedBelfast, Northern Ireland, GB
Full-time

Lightspeed in Belfast seeks a Customer Support Specialist to assist customers with diverse requests, ensuring excellent service via phone, chat, and email.You will collaborate with global teams to ... Show more

 • Promoted

Support Engineer - SaaS, DevOps & Customer Impact

EventmapsolutionsBelfast, Northern Ireland, GB
Full-time

Eventmapsolutions in Belfast is seeking a Support Engineer to provide technical assistance, troubleshoot issues, and ensure customer satisfaction across our software platforms.You will play a pivot... Show more

 • Promoted

Sales Executive Belfast, Northern Ireland, United Kingdom

Charles Hurst GroupBelfast, Northern Ireland, GB
Full-time

Location: Belfast, Northern Ireland, United Kingdom.Sales Executive – Geely Belfast.Work: 44 hours per week; Monday–Wednesday 9–5.Thursday 9–8pm, Friday 9–5pm and Saturday 9–3pm on a rota.Up to £50... Show more

 • Promoted

Senior Executive Assistant | Hybrid Exec Support & Travel Pros

Citigroup Inc.Belfast, Northern Ireland, GB
Full-time

Citi Belfast, part of Citigroup, is seeking a Senior Executive Assistant to support a C16 level manager and the department by handling correspondence, calendars, meetings, and travel arrangements.T... Show more

 • Promoted

Custody Support - Application Support Technical Lead - Vice President

CitiBelfast, Northern Ireland, GB
Full-time

As a member of Citi’s Custody Support Team, you will support the Custody suite of applications with a focus on digital asset custody in addition to securities settlements.Digital Asset Custody is a... Show more

 • Promoted

Inside Sales Executive — Upsell & CX, Onsite

Unicorn GroupLisburn, Northern Ireland, GB
Full-time

Unicorn Group based in Lisburn, Northern Ireland, is seeking a dynamic Inside Sales Executive to join their sales and marketing team.The role focuses on driving sales through customer engagement, u... Show more

 • Promoted

Business Support Co-Ordinator

Charles Hurst Group LtdBelfast, Northern Ireland, GB
Full-time +1

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ir... Show more

 • Promoted

Global 24x7 Hospitality Support Specialist (Equity)

Lightspeed CommerceBelfast, Northern Ireland, GB
Full-time

Lightspeed Commerce is seeking a customer support representative in Belfast to assist hospitality clients with troubleshooting and resolving issues.You'll serve as the first point of contact, ensur... Show more

 • Promoted

Field Sales Executive

TieTalentLisburn, Northern Ireland, GB
Full-time

TieTalent Lisburn, Northern Ireland, United Kingdom.Join or sign in to find your next job.TieTalent Lisburn, Northern Ireland, United Kingdom.Be among the first 25 applicants.Get AI-powered advice ... Show more

 • Promoted

Corporate Sales Executive

Hallmark Solutions Ltd.Belfast, Northern Ireland, GB
Full-time

Bavarian BMW, 2 Boucher Crescent, Belfast, BT12 6HU.Have you got the drive and determination to constantly achieve sales targets?.Are you passionate about delivering the best service for customers ... Show more

 • Promoted

Incident Support Engineer - Fault Location & Customer Help

CamlinLisburn, Northern Ireland, GB
Full-time +1

Camlin in Lisburn is seeking an Incident Support Engineer - SAPIENT to join a 24/7 fault-location team.This full-time, permanent role supports customers by identifying and locating faults on the el... Show more

 • Promoted

Inside Sales Executive - B2B Flooring (HubSpot)

Unicorn GroupBelfast, Northern Ireland, GB
Full-time

A dynamic manufacturing firm in Northern Ireland seeks an Inside Sales Executive to join their team.This full-time position focuses on managing inbound sales enquiries and driving customer engageme... Show more

 • Promoted

Senior B2B Sales Executive

Locate a LocumBelfast City District, Northern Ireland, GB
Full-time

Locate a Locum is on a mission to simplify healthcare recruitment through technology.We are seeking an elite, results-driven Senior B2B Sales Executive to drive net-new revenue and build a robust b... Show more

 • Promoted

Development Executive

GallagherBelfast, NIR, GB
Full-time

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate.Youll be backed by our digital eco... Show more

 • Promoted

Customer Support Engineer (Manufacturing Solutions)

aPriori TechnologiesBelfast, Northern Ireland, GB
Full-time

We are looking for a Customer Support Engineer to join our Support, Deployment & Licensing team in Belfast.In this role, you will work directly with customers to help them succeed by troubleshootin... Show more

 • Promoted

Field Sales Executive

Elite Mobile LtdOrmeau, Belfast, United Kingdom
Full-time

Field Sales Executive Elite Mobile/ Galaxy Connect is going through unprecedented growth.As the distribution arm of the largest Pay As You Go Sim Card Company in the UK and controlling one of the f... Show more

 • Promoted

Part-Time Executive Assistant & Admin Support

ForsalelondonBelfast, Northern Ireland, GB
Full-time +1

A part‑time personal assistant is required to provide administrative support to the directors of an exciting and rapidly expanding start up company.Front of House Receptionist – Edinburgh.Vacancy d... Show more

 • Promoted

Sales Executive

Balloo Hire Centre Ltd.Belfast City District, Northern Ireland, GB
Permanent

Balloo Hire is a leading equipment hire company, committed to delivering exceptional service and reliable solutions to our customers.As we continue to grow, we are looking for driven individuals to... Show more

 • Promoted

Inside Sales Executive

Unicorn GroupBelfast, Northern Ireland, GB
Full-time

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland.There are four companies within Unicorn Group operating across different industries and we supply a diverse ... Show more

 • Promoted

IT Support Engineer — Hands-On IT, Customer-Focused Impact

BarclaycommsBelfast, Northern Ireland, GB
Full-time

Barclaycomms is seeking a dedicated IT Support Engineer in Belfast.This role involves providing IT support across desktop and user environments, troubleshooting hardware and software issues, and su... Show more