Are you looking for a role that really is a force for good? If so, then this could be the perfect opportunity
First Mile is a leading recycling company, collecting and recycling over 100,00 tonnes of waste from over 30,000 customers each year. First Mile started in 2004 with the aim of changing the way recycling is carried out. We now provide zero to innovative recycling solutions to our customers, collecting over 30 streams of waste and ensuring nothing is sent to landfill. Every part of our operations prioritise sustainability and putting the planet first. By working with First Mile, you will be contributing to a greener and more sustainable world.
Job Description
As an Operations Support Executive, your purpose is to ensure that all rounds run smoothly and customer service is kept high. Key details of the role are below:
Location: Hoxton, East London
Working Hours: Monday to Friday 8pm to 5am
Salary: £34,500 plus discretionary quarterly bonus
Holiday: 25 days plus bank holidays, plus one extra day for each complete year of service up to 5 days
Key Responsibilities
- Being available throughout the night to support drivers and cyclists with customer issues over the phone, acting as the first point of contact
- Providing on the spot advice to drivers on how to handle issues they experience at customers
- Recognising frequent issues at customer sites and proposing solutions to fix these
- Ensuring all vehicles are road worthy and flagging any issues with vehicles to the transport team immediately
- Monitoring driver and cyclist performance and flagging and actioning these accordingly
- Effectively communicating updates and instructions to drivers ahead of, or on, their round
- Keeping operations databases up to date and accurate
- Preparing effective daily handover documents for the AM team
- Monitoring customer service levels for the Hoxton depot
- Booking agency workers and weekend security coverage
Requirements
- Strong communication and collaboration skills
- Strong customer service skills
- Strong work ethic, showing a willingness to go above and beyond to help the team
- Strong proactivity and organisation skills
- Ability to work well under pressure and deal with challenging stakeholders
- Right to work in the UK
- Experience in a fast paced environment
- Customer service experience (desirable)
Benefits
- £40 per month welfare allowance on top of salary
- Company pension scheme
- Salary sacrifice and financial wellbeing scheme
- Employee assistance programme
- Electric vehicle scheme
- Competitive holiday allowance
- Disrcetionary quarterly bonus
Operations Support Executive (Night Shifts) • London, England, GB
Royal Caribbean Group is hiring a Slot Manager for their fleet.The role involves supervising and coordinating activities of the Casino slot machines, Arcade, and gym equipment servicing functions, ... Show more
Connect Executive Resourcing Limited, a leading renewable energy company in London, is looking for an experienced administrator to assist the trade confirmations team in their daily operations.The ... Show more
Innovative Systems, one of the world’s most trusted providers of best‑of‑breed data quality and compliance solutions is expanding the Software Support team to accommodate 24/7 coverage and is looki... Show more
Operations Executive | Events & Exhibitions | 5 days in West London | Up to £28,000We are partnering with a leading, Global events business that delivers a portfolio of conferences, exhib... Show more
This role offers you the opportunity to own the operational standard of every conference we run.You will be responsible for the end-to-end execution of 10 European private equity conferences a year... Show more
A leading technology firm in London seeks a Technical Support Specialist.This role involves assisting customers with technical inquiries, on-site support for projects, and contributing to customer ... Show more
Get AI-powered advice on this job and more exclusive features.Are you Carmoola's Customer Operations Executive, managing collections, complaints and onboarding new customers?.Despite the Fintech re... Show more
Head of JOC and JOC Operational Support, EMEA.To coordinate incident plans/responses and collaborate with various stakeholders through the use of various data resources.Monitoring real‑time securit... Show more
My client are seeking an Engineer turned Manager to lead a globally dispersed Desktop Support team, in a busy Trading environment.You will have 2+ years of experience managing a Support team (ideal... Show more
InMotion Operation Support Specialist.Be among the first 25 applicants.InMotion Operation Support Specialist.At WHSmith our people are at the heart of everything we do.They are the ones that go the... Show more
Our client is now looking for a Projects and Events Executive to join them on a full-time, permanent basis.As a Projects and Events Executive, you will manage the operational delivery of a diverse ... Show more
This role offers you the opportunity to own the operational standard of every conference we run.You will be responsible for the end-to-end execution of 10 European private equity conferences a year... Show more
A leading technology company is looking for a Support Engineer to provide expert-level technical support for US Federal customers.You will be responsible for resolving technical issues, maintaining... Show more
Looking for junior profile 3+ Years experience.Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising s... Show more
Experian is a global data and technology company, powering opportunities for people and businesses around the world.We operate across a range of markets, from financial services to healthcare, auto... Show more
The Customer Operations & Support team consists of four functional areas; The Core Operations team, AML team, Pensions Transfer team and Customer Support.Core Operations team - support with house p... Show more
As a Customer Support Executive, you’ll be at the heart of Zinc’s user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued.You’ll be the first line ... Show more
This role offers you the opportunity to own the operational standard of every conference we run.You will be responsible for the end-to-end execution of 10 European private equity conferences a year... Show more
Join Superdrug Head Office- Make a Real Difference Every Day!.Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collabo... Show more
A leading PropTech startup is seeking a Customer Support & Operations Associate in London.You'll deliver exceptional support to homeowners and service providers, coordinate bookings, and manage cus... Show more
