A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Cricklewood, NW2.
Start date – As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview:
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications:
Essential:
-Minimum 3 years of sales or business development experience
- Previous healthcare experience
Strongly Preferred:
- Prior experience as a dental Treatment Coordinator
- 3+ years in UK private healthcare
- 5+ years of sales or business development experience
- Background in a high-value or complex sales environment
- Familiarity with dental or practice management software
Essential capabilities
• Builds rapport and trust quickly, tailoring communication style to individual patients
• Explains treatment plans and finance options clearly and confidently
• Handles objections, complaints, and difficult conversations with empathy and composure
• Maintains communication quality under volume and pressure
• Strong grasp of conversion rates and the levers that drive them
• Able to speak specifically about own KPI performance and proactively monitors own data
• Working knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnel
• Awareness of implant, orthodontic, and TIAD revenue dynamics
• Accurate, timely CRM record-keeping with consistent administrative follow-through
• Manages dental finance and direct debit pipelines, trackers, and reports reliably
• Translates complex clinical and commercial information into accessible language for patients
• Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
Desirable capabilities
• Experience improving treatment conversion through structured patient journey work
• Previous experience in private dental or premium private healthcare settings
• Track record in a high-value, consultative sales environment
What the role looks like day-to-day
The successful candidate will:
• Act as the first point of contact for new patient enquiries via , email, web, and walk-ins
• Engage patients to understand their needs, introduce treatment options, and build trust
• Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
• Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
• Support patients throughout their treatment journey, ensuring continuity and satisfaction
• Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
• Take ownership of revenue, KPIs, and pipeline performance — not just bookings
• Maintain accurate CRM records and manage dental finance and direct debit pipelines
• Contribute to business development initiatives and practice growth
• Provide front-of-house and customer support when required
Requirements:
- Legal right to work in UK (Cannot offer sponsorship)
- Available to work 5 days per week, Monday – Friday and alternate Saturdays
- Job stability
- Located locally to Barnet
- Comfortable with KPIS and Targets
Treatment Coordinator • London, Greater London, England
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