Talent.com
Xpertise Recruitment
1st/2nd Line Support EngineerXpertise Recruitment • Manchester, England, GB
1st/2nd Line Support Engineer

1st/2nd Line Support Engineer

Xpertise Recruitment • Manchester, England, GB
30+ days ago
Job type
  • Full-time
Job description

Role: Tech Recruitment Expert | 20+ Years Helping Companies Hire the Best Talent | Head of Cloud & Infrastructure Practice

Location: Altrincham

Salary: £32,000 per annum

Overview

About the Role

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. As a 1st / 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle escalations from the service desk, work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.

Key Responsibilities

  • Provide 1st / 2nd line support across the organisation (hardware and software).
  • Troubleshoot and resolve issues related to:
  • Active Directory & Group Policy
  • Endpoint patching and compliance
  • Laptop and desktop break/fix and setup
  • Assist in general end-user IT support, both face-to-face and remotely.
  • Collaborate with the wider IT team to escalate infrastructure or network-related issues.
  • Support asset and hardware procurement and ensure appropriate stock levels.
  • Maintain accurate documentation and follow ITIL-aligned service desk processes.

Key Skills & Experience

  • Solid experience in a 2nd line or advanced service desk role.
  • Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
  • Experience with endpoint patching tools and hardware support.
  • Familiarity with mobile device support, particularly Apple/iOS.
  • Confidence in supporting end users in a busy, professional environment.
  • Proactive attitude with the ability to prioritise tasks and work independently or as part of a team

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Technology, Information and Internet
#J-18808-Ljbffr
Create a job alert for this search

1st/2nd Line Support Engineer • Manchester, England, GB

Similar jobs

3rd Line Support Engineer

Experis - ManpowerGroupManchester, England, GB
Temporary

Role Title: 3rd Line Support Engineer (Messaging Specialist).Location: Manchester / fully onsite.Duration: 6 initial months contract.We are seeking an experienced 3rd Line Support Microsoft 365 Eng... Show more

 • Promoted

2nd Line IT Support Engineer - On-Site VIP Support

Context RecruitmentCrewe, England, GB
Full-time

A leading construction engineering business is seeking a 2nd Line Engineer to provide essential on-site IT support.The successful candidate will log, diagnose, and resolve issues while collaboratin... Show more

 • Promoted

3rd Line Infrastructure Support Engineer

EAZY RECRUITMENT LIMITEDManchester, England, GB
Full-time

A reputable Managed Service provider based in Manchester with over 25 years of experience of operating in their industry with a diverse range of clients over various industries including insurance,... Show more

 • Promoted

IT Support Engineer- 1st/2nd Line

GBV LtdManchester, England, GB
Full-time

My Client In Manchester is looking for a 1st/2nd Line Support Engineer.You’ll be hands‑on with the day to day running and maintenance of systems, and the focal point for our users for whatever prob... Show more

 • Promoted

EUC Subject Matter Expert - 3rd Line Support

PXCManchester, England, GB
Full-time

PXC is seeking a technology expert to join their Cloud Infrastructure department.This role focuses on ensuring optimal performance of end-user computing services, providing technical support, and c... Show more

 • Promoted

1st Line IT Support Engineer — Path to 2nd Line

Don-BurStoke-on-Trent, England, GB
Full-time

A technology solutions provider in Stoke-on-Trent is seeking a motivated 1st Line IT Support Engineer to join their internal IT team.This hands-on role involves providing front-line IT support, res... Show more

 • Promoted

1st/2nd Line IT Support Engineer — Hands-on Troubleshooter

GBV LtdManchester, England, GB
Full-time

GBV Ltd in Manchester is seeking a 1st/2nd Line Support Engineer to oversee day-to-day system maintenance and user support.You will troubleshoot technical challenges, assist with cyber-security, an... Show more

 • Promoted

1st Line Engineer

Outcomes First GroupBolton, England, GB
Full-time

Monday to Friday 08:00 - 16:00pm and every 6 weeks Monday to Friday 09:00 - 17:00pm.UK Applicants Only - Sponsorship Not Provided.At Outcomes First Group, we believe every child can thrive when giv... Show more

 • Promoted

Senior Infrastructure Support Engineer - 3rd-Line Escalation

ANS GroupManchester, England, GB
Full-time

ANS Group is seeking an experienced infrastructure engineer in Manchester to support their core infrastructure, ensuring systems are secure, reliable, and performing optimally.Responsibilities incl... Show more

 • Promoted

1st Line IT Support Engineer

Don-BurStoke-on-Trent, England, GB
Full-time

Don-Bur Group are looking for a motivated.This is a hands‑on role providing front‑line IT support to staff across multiple sites, resolving technical issues, supporting business systems, and helpin... Show more

 • Promoted

3rd Line Support Engineer SME - FTC

PXCManchester, England, GB
Full-time

The PXC Cloud Infrastructure department delivers secure, scalable and intelligent digital infrastructure, integrating private and public cloud capabilities that empower innovation, accelerate deliv... Show more

 • Promoted

1st Line IT Support Engineer - Hybrid, Training & Benefits

Razorblue GroupSalford, England, GB
Full-time

A technology company in Salford is seeking an experienced 1st Line Support Engineer.Responsibilities include providing technical support for networks and cloud services, troubleshooting issues, and... Show more

 • Promoted

1st Line IT Engineer

Solus Accident Repair CentresBentfield, England, GB
Full-time

We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award‑Winning Accident Repair Network, supporting 2,500+ users across 40+ sites.Our miss... Show more

 • Promoted

Second Line Support Engineer

Digital WaffleManchester, England, GB
Full-time

Are you a tech-savvy problem solver who loves helping people get the most out of technology? Join our team as a.Provide second-line support for desktop, server, and network issues across Windows, L... Show more

 • Promoted

Senior 2nd Line IT Support Engineer

Digital WaffleManchester, England, GB
Full-time

A leading technology support firm in Manchester is seeking a 2nd Line IT Support Engineer to provide expert assistance for complex IT issues.The role involves resolving desktop, server, and network... Show more

 • Promoted

2nd Line Project Engineer

NHSStoke-on-Trent, England, GB
Full-time

The closing date is 16 August 2026.This role is not eligible for visa sponsorship.This post is responsible for the management, investigation and resolution of a range of IM&T issues within the loca... Show more

 • Promoted

D365 SCM Support Consultant: 2nd/3rd Line Expert

HSOManchester, England, GB
Full-time

HSO is looking for a Managed Service Support Consultant in Manchester to provide 2nd and 3rd line application support for Dynamics 365.The role involves ensuring support tickets are resolved within... Show more

 • Promoted

1st Line Support Engineer

Ember SearchStoke-on-Trent, England, GB
Full-time

To provide 1st line technical support; answering support queries via phone and email.To maintain a high degree of customer service for all support queries and.Adhere to all service management princ... Show more

 • Promoted

2nd Line Network Engineer — Enterprise Support & Escalations

LIMASalford, England, GB
Full-time

A technology services company in Salford is seeking a 2nd Line Network Engineer to manage technical incidents, troubleshoot network issues, and engage with customers effectively.The ideal candidate... Show more

 • Promoted

1st Line IT Engineer

Solus Accident Repair Centres CompanyBentfield, England, GB
Full-time

We are looking for a 1st Line IT Engineer to join our Service Desk, being the first point of contact for our Award-Winning Accident Repair Network, supporting 2,500+ users across 40+ sites.Our miss... Show more