Front of House Co-ordinator

Location: Multiple locations, London

About Us

Dr. David Jack is an internationally renowned aesthetic doctor and brand founder, with clinics in Harley Street, Belgravia, the City of London and Edinburgh, as well as an award-winning skincare line. With a background in plastic surgery and burns, Dr. Jack has gained a reputation as London’s ‘go-to’ doctor for subtle aesthetic procedures. His synergistic system of multi-award-winning precision-formulated products is designed to elevate the skin’s baseline health with simplicity and efficacy.

We're looking for a dynamic and passionate Front of House Co-ordinator for our London clinics. The role will require the successful candidate to rotate between our Harley St, Belgravia, City of London and Liberty Clinics.

Role (full-time) description:

The Front of House Coordinator plays a vital role in delivering an exceptional and holistic client experience. As the first and last point of contact, you will embody the professionalism, warmth, and luxury that define our brand.

In this client-facing role, you will not only provide outstanding service but also play an active part in the retail environment, confidently promoting our skincare range and clinic treatments to both new and returning clients. Whether introducing a first-time visitor to our signature offerings or guiding a loyal client through our latest skincare innovations, you will ensure every interaction is tailored, informed, and aligned with our commitment to excellence.

The role requires the successful candidate to be flexible to work a few evenings a week and every other weekend (Saturday and Sunday).

Responsibilities include:

• Customer liaison; welcoming clients and offering tea/coffee/water upon arrival/whilst they wait, ensuring excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment
• Working closely with the practitioners to maintain an efficient, punctual and communicative working environment Diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner ensuring the tone of the Dr David Jack brand.
• Excellent level of understanding of the treatments and products offered within the clinic and skincare brand, staying up to date on new products and treatments
• Performing a variety of administrative and clerical tasks, offering administrative support to the Clinic Team Leader and across the organisation where needed
• To promote and recommend products and services, maximising opportunities for sales and referrals, advising patients on treatments and skincare products available and most applicable to them
• Supporting doctors and aestheticians with ad hoc duties and ensuring they have all the necessary equipment, consumables and products

Essential Experience

The following experience/skills are fundamental to the Front of House role:

• Previous experience in front of house/admin or customer-facing role
• Demonstrated ability to meet sales KPIs
• Friendly, people-person with excellent attention to detail and high level of initiative
• Excellent time-management skills and ability to prioritise tasks in an efficient manner
• Excellent level of written and verbal communication skills and outstanding customer service within a luxury setting
• Confident skills in Microsoft Office Suite, Google Workspace and previous use of CRM systems
• Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR
• Passion for and knowledge of the aesthetics industry and skincare
• A desire to be part of a growing business
• Right to work in the UK

To apply: Please submit a cover letter to eloise@drdavidjack.com outlining why your skills and experience make you the right fit for the role. Please note, applications without a cover letter will not be considered.