Talent.com
Telecom Acquisitions Ltd.
Customer Service ManagerTelecom Acquisitions Ltd. • West Sussex, England, GB
Customer Service Manager

Customer Service Manager

Telecom Acquisitions Ltd. • West Sussex, England, GB
15 days ago
Salary
£45,000.00 yearly
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Customer Service Manager

Horsham, West Sussex

Full-time |

£40 to £45k

Excellent Benefits


Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking for a proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth.

As the driving force behind our Customer Care and Technical Support desks, you'll ensure every customer interaction is handled with care, speed, and precision. You'll coach and empower team leaders, champion quality, and continuously raise the bar for service excellence.


What You'll Be Doing:

  • Oversee day-to-day operations of our Customer Care and Technical Support teams
  • Ensure SLAs are met and exceeded through smart triaging and proactive leadership
  • Audit tickets, calls, and chats to drive first-time resolution and quality assurance
  • Deliver regular coaching, 1:1s, and performance feedback to team members
  • Collaborate with the Commercial Director to streamline processes and boost efficiency
  • Own the quarterly training plan and foster a culture of growth and accountability
  • Monitor outsourced supplier performance and ensure alignment with our service standards


What You'll Bring:

  • Proven experience managing customer service or support teams
  • Strong understanding of SLA management and service desk operations
  • Excellent communication, coaching, and team-building skills
  • A passion for customer satisfaction and continuous improvement
  • Detail-oriented mindset with the ability to thrive in a fast-paced environment


Why Join Us?

We're part-owned by TalkTalk and rapidly expanding in the broadband and utilities space. At Telecom Acquisitions, you'll find a collaborative culture, real opportunities for growth, and a team that celebrates innovation and customer-first thinking.

Create a job alert for this search

Customer Service Manager • West Sussex, England, GB

Similar jobs

General Manager - Growth, Sales & Service Leader

Benugo LimitedKingston upon Thames, England, GB
Full-time

A hospitality company in Kingston upon Thames seeks a leader to manage and develop growth strategies.You will drive sales, recruit and manage staff, and ensure compliance with health and safety sta... Show more

 • Promoted

Service Coordinator

Kenneth Brian Associates LimitedLeatherhead, ENG, GB
Full-time

Service Coordinator £30000-£34000 Leatherhead.Kenneth Brian Associates are recruiting for a enthusiastic Scheduler on behalf of a leading company based in Leatherhead.We are seeking som... Show more

 • Promoted

Technical Solutions Manager

Lanesra Technical Recruitment LimitedBrighton and Hove, East Sussex, GB
Full-time

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Anywhere in the UK with occasional visits to Brighton office.Neg DOE) plus bonus, ... Show more

 • Promoted

Service Engineer

OtisSaint Helier, United Kingdom
Full-time

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?.Otis is growing and is looking for a maintenance mechan... Show more

 • Promoted

Service Manager - £36,000 - £41,000 A Year - Remote

ExperisHove, United Kingdom Of Great Britain And Northern Ireland, UK
Remote
Full-time

The Service Manager will manage project timelines, deliverables, and resources and coordinate with cross-functional teams. Show more

 • Promoted

Service Manager (Registered Manager) - £35,129 A Year

SouthdownCrawley, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Service Manager (Registered Manager) - Learning Disabilities.Dependant on working times agreed to be worked you may be entitled to one or more of the following allowances:.Sleep-In Disturbance Allo... Show more

 • Promoted

Branch Manager - Service & Repairs Leader (Sunbury)

Timpson GroupSunbury-on-Thames, England, GB
Permanent

Timpson Group is seeking a Branch Manager / Branch Colleague / Mobile for their Sunbury-on-Thames location.This is a permanent role within a service-based retail environment.The successful candidat... Show more

 • Promoted

Store Manager: Lead Team & Elevate Customer Experience

Artemis Clarke LtdWorcester Park Estate, England, GB
Temporary

Store Manager to lead customer-focused store operations on-site.This 6-month fixed-term contract covers a 40-hour week, including weekends and some evenings, with responsibility for budgeting, mark... Show more

 • Promoted

Service Manager

Hamilton WoodsEast Blatchington, East Sussex, GB
Permanent

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Hamilton Woods Associates are currently recruiting for a Service ... Show more

 • Promoted

Service Manager (Registered Manager) - £35,129 A Year

AlinoraWorthing, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Service Manager (Registered Manager) - Learning Disabilities.Dependant on working times agreed to be worked you may be entitled to one or more of the following allowances:. Show more

 • Promoted

Assistant Manager

DFS Furniture LtdHove, ENG, GB
Full-time

It takes a whole lot of passion to be at the centre of what makes a house feel like home and thats just what we do at DFS.Were the leading sofa retail specialist in the UK, helping people find a co... Show more

 • Promoted

Branch Manager

Recruit Select LimitedNew Malden, GB
Full-time

We are actively recruiting for an experienced Branch Manager with experience of managing a showorrom or depot in the wholesale, building, construction, builders merchants, windows, doors etc indust... Show more

 • Promoted

Service Delivery Manager

ABM UKHounslow, England, GB
Temporary

Maternity Cover - Fixed term contract 6 months.As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delive... Show more

 • Promoted

Technical Services Manager

Hirecracker® MilitaryRedhill, England, GB
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.We’re looking for a proactive and technically strong.UK Government support cases within Commercial Sat... Show more

 • Promoted

Lead It Service Delivery Manager - £600 - £800 A Day

AdeccoWorthing, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Experienced IT Service Delivery Manager to lead a team, ensuring stable, resilient, and secure IT services in a regulated environment.Responsibilities include incident management, stakeholder relat... Show more

 • Promoted

Store Manager: Lead Team, Drive Sales & Service

Vision ExpressCrawley, England, GB
Full-time

As a Store Manager at Vision Express in Inverurie, you'll oversee the daily operations, manage staff, and ensure excellent customer service while achieving sales targets.You will also handle recrui... Show more

 • Promoted

Technical Services Manager

CBREDorking, England, GB
Full-time

Dorking - England - United Kingdom of Great Britain and Northern Ireland.Reporting to the Site Facilities Manager, the Technical Services Manager will be accountable for the successful management a... Show more

 • Promoted

Product Manager, EMEA Fire Service

YDU JC Air Cond & Ref Inc.- DubaiSunbury-on-Thames, England, GB
Full-time

Product Manager, EMEA, Fire Service: responsible for innovation, development, and management of service products within the Fire domain across Europe, Middle East, and Africa (EMEA).Operates global... Show more