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Graduate Italian Speaking Account ManagerGraduate Talent • Royal Leamington Spa, England, GB
Graduate Italian Speaking Account Manager

Graduate Italian Speaking Account Manager

Graduate Talent • Royal Leamington Spa, England, GB
30+ days ago
Job type
  • Full-time
Job description

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence.

The role is to provide exceptional customer support.

Key Responsibilities

  • Responding to customer queries via email or on social media platforms
  • Prioritising daily customer support queries and providing timely resolutions
  • Handling technical inquiries from non-technical users with clarity and expertise
  • Working towards achieving an excellent first-time resolution for customers
  • Adapting to the growing needs of our EU business, with an initial focus on 30% European and 70% English queries

Essential Skills and Qualifications

  • Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian)
  • Demonstrated ability to comprehend technical queries and provide effective solutions
  • Prior experience in customer service
  • Strong organisational and problem‑solving skills
  • Experience in a digital environment
  • Proven track record of generating sales leads
  • Willingness to go the extra mile to engage customers, fostering positive reviews and feedback for business growth.

Preferred Skills and Qualifications

  • Previous experience working for an e‑commerce brand
  • Familiarity with email customer service for technical products/brands
  • Knowledge of CRM systems, particularly Shopify/Gorgias experience
  • Comfortable engaging with customers via phone calls
  • Proficiency in UK and an EU language
  • Experience in handling customer queries through phone calls
  • Familiarity with technology‑related products and services.

We operate a Hybrid Working Policy: 2 days in the office (Tue and Wed) and remaining days at home. Working UK hours with some flexibility and occasional evening/weekend hours depending on business needs.

You must have the right to work in the UK without the need for VISA sponsorship now or in the future.

This is a great opportunity to work in a dynamic, innovative environment with a supportive team culture with regular team events and professional development opportunities.

Benefits

  • Hybrid working arrangements
  • Share Scheme
  • Pension
  • 24/7 EAP
  • Discount Schemes
  • Free Car Parking
  • Monthly team lunch

If you believe you meet our criteria and are excited about joining a dynamic team, we want to hear from you!

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Graduate Italian Speaking Account Manager • Royal Leamington Spa, England, GB

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