Spa Receptionist

At The Headland, we blend Heritage with Heart to create
unforgettable experiences. We are deeply committed to putting the Cornish
community first and protecting our stunning coastline. As a proud EarthCheck
partner, eco-friendly practices are in our DNA. We don't just talk about
sustainability; we live it every day. Together, we provide effortless, elevated
hospitality in spaces designed for everyone—where our guests (and their
four-legged friends!) can relax, play, and make lifelong memories.

The Role

We have an exciting role available for a Spa Receptionist
to be the first point of contact for guests and members and ensure a warm,
memorable and personalised welcome to the Aqua Club & Headland Spa. The
Aqua Club is our multi-million-pound leisure complex, comprising of six pools,
a sun terrace with impressive ocean views, and a stunning restaurant named The
Deck.

As our Spa Receptionist you will work across both Reception
desks in the Aqua Club and Headland Spa, greeting every guest with a smile and
using your natural warmth to make every interaction memorable. You will know
and understand what it means to deliver genuine hospitality and will thrive on
the challenge of always exceeding our guests and members expectations.

Organised and confident, you will demonstrate an ability to
multitask in a busy but relaxed environment by the coast, whilst maintaining a
proactive and passionate approach to guest care. At the Headland, we pride
ourselves on our ‘one-team’ approach, therefore a team-work mindset will
benefit you greatly in forming excellent relationships with both the Aqua Club,
Spa and wider hotel team.

What you’ll be doing:

• Greeting
  spa guests warmly, guiding them through the check-in process, introducing
  them to our spa facilities, and ensuring the spa reception and lounge
  areas remain immaculate and tranquil.


• Handling
  spa inquiries, treatment bookings, package requests, and guest feedback
  with professional care, ensuring our luxury service standards are
  maintained at all times.


• Managing
  spa appointment schedules, processing payments accurately, coordinating
  with therapists, and ensuring guest health questionnaires and personal
  preferences are properly recorded and communicated.

What We Are Looking For

• A
  versatile team player with strong attention to detail and a passion for
  outstanding customer service.


• Flexibility
  and a proactive, positive attitude.


• Previous
  experience using Microsoft packages and spa/hotel management software such
  as Maestro would be preferable but not essential.

Contract & Flexibility

• Contract
  type: Available on a contract for 32 hours per week.


• Shift
  pattern: Involves a flexible shift pattern, including evenings,
  weekends, and bank holidays.

Perks & Benefits

We believe in rewarding our team with exceptional perks.
When you join us, you’ll enjoy:

• Complimentary
  breakfast, lunch, or dinner provided for all shifts over 6 hours


• On-site
  parking


• Gym
  access & weekly swim session


• Complimentary
  stay after 1 years’ service


• 40%
  off spa products


• 25%
  off spa treatments


• Complimentary
  meals in each of our restaurants, once a year


• Special
  rate for Pride of Britain Hotels


• Discounted
  surf lessons

As well as regular awards and recognition:

• Monthly
  recognition awards


• Annual
  festive awards event


• Long
  service awards dinner

To Apply

If you have what it takes to join a vibrant,
multi-award-winning hotel and spa team, we would love to hear from you!

If you have any further questions about the role before
applying, please feel free to reach out to our HR team – Hradmin@headlandhotel.co.uk

Please note: In line with UK Immigration and Employment
Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will
be required during the application process.

As a proud EarthCheck partner, we don't just talk about
sustainability—we live it, embedding world-class environmental management and
eco-friendly practices into everything we do.

Gratuities are shared equally among the whole team, ensuring
everyone is rewarded for their part in our success. Join a team where
sustainability is in our DNA and we are actively shaping the future of
responsible hospitality every single day.