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Customer Success ExecutiveRealtime Recruitment • Belfast, Northern Ireland, GB
Customer Success Executive

Customer Success Executive

Realtime Recruitment • Belfast, Northern Ireland, GB
30+ days ago
Job type
  • Full-time
Job description

Senior IT Recruitment Consultant at RealTime Recruitment | Senior Appointments | N.Ireland

Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Strategic Account Manager to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients.

This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact.

Key Responsibilities

  • Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities
  • Lead contract negotiations and upsell discussions that align client and company goals
  • Represent the business at external meetings, industry conferences, and events (occasional UK travel required)
  • Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts
  • Support the onboarding of new clients and coordinate smooth handovers between teams
  • Monitor account performance and provide regular updates and reports to both internal stakeholders and clients
  • Stay up to date with market, industry, and customer trends to drive strategic growth opportunities
  • Assist junior colleagues where appropriate and contribute to knowledge sharing within the team
  • Resolve product-related issues efficiently by liaising with technical teams

What you’ll need for success:

  • Minimum 2 years' experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting
  • Proven experience managing multiple B2B accounts in a target-driven environment
  • Strong analytical abilities and excellent proficiency in Microsoft Excel
  • Excellent verbal and written communication skills
  • Self-motivated with a demonstrable ability to learn new skills independently
  • Familiarity with data-driven customer success strategies and/or CRM platforms

Please reach out to Aoife Quinn at aoife.quinn@realtime.jobs for further details.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Technology, Information and Media and Insurance

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Customer Success Executive • Belfast, Northern Ireland, GB

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