Salesforce Digital Developer

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

What the role is all about…

In this role you will design, develop and implement simple, medium and complex business solutions utilising the Salesforce.com platform and integrating them seamlessly with our digital experience, you will be familiar with a variety of clouds but primarily with the experience cloud layer.
The Salesforce Digital Developer will:

• Provide solution architecture detailing how they plan to utilise the Salesforce.com experience cloud platform to bring about a series of digital experience outcomes, working closely with the Digital and Experience team to ensure outcome align with the Digital strategic objectives
• Build on these solutions to design, develop and implement HLD’s into a working business process. Bringing the design to life into the Three B2B business ensuring all builds are scalable for future growth. Also ensuring solutions are developed in a way that allows for easy adoption of the tools and technologies at our digital experience layer across our sales and service customer touchpoints.

What you’ll be doing…

• Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics.
• Dotted line reporting into the Digital and Experience team, working in partnership with the Digital Product Owners and Digital Development team to deliver new initiatives and improvements to our Salesforce digital activity for both external customers and internal users, taking onboard input from UX and Design to develop the experience.
• Work closely with the Demand Lead to develop solutions that address the business requirements and detailed user stories that have been brought to the Enablement team to support the progression of the B2B business. Formalise these into high level designs for L1) Data, L2) Process and L3) Function development.
• Build and deliver L1 and L2 solutions via the relevant salesforce and experience cloud platforms that are in place to support the business. Ensure designs are scalable to meet future business growth, aligned to Technology Architecture and are relevant across all channels of business.
• Work closely with Technology & Operations to ensure that L3 requirements are planned and delivered in conjunction with business requirements.
• Act as design authority on Business Sales Enablement requirements, working with Technology & Operations (where relevant) on Code vs Config and Buy Vs Build considerations. Analyse and recommend potential vendors to achieve business requirements and core capabilities.
• Act as an escalation point for any system and process queries/issues across L1) Data, L2) Process and where possible L3) Function, providing service support and resolution.
• Design and embed a Dev/Test/Live approach as a minimum standard, clearly documenting development steps and integrating with Technology & Operations on processes that affect downstream workflows.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

What you'll ideally bring...

• Extensive experience in a salesforce.com development, ideally with a core focus on experience cloud and delivering outcomes using this technology.
• Experience with enterprise-level business process re-engineering and lead to cash transformation.
• A deep technical understanding of Salesforce.com with proven development and delivery experience in this technology, ideally a certified developer within a telco industry setting, preferably in the B2B channel.
• Experience and understanding of LWC and underlying development languages that support the force.com platform
• Proficient in web technologies and frontend frameworks, e.g. JavaScript and React, and preferably holding a Salesforce JavaScript Developer certification.
• Experience working in an agile environment beneficial (scrum or kanban) and working knowledge of Jira.

What you'll receive in return…

• Competitive annual salary, car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• Free on-site car parking (including electric!)
• .... Plus lots more including wellbeing and learning & development benefits!

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What you’ll be doing…

• Support Three senior leadership in achieving strategic goals and monitor progress through the use of appropriate metrics.
• Dotted line reporting into the Digital and Experience team, working in partnership with the Digital Product Owners and Digital Development team to deliver new initiatives and improvements to our Salesforce digital activity for both external customers and internal users, taking onboard input from UX and Design to develop the experience.
• Work closely with the Demand Lead to develop solutions that address the business requirements and detailed user stories that have been brought to the Enablement team to support the progression of the B2B business. Formalise these into high level designs for L1) Data, L2) Process and L3) Function development.
• Build and deliver L1 and L2 solutions via the relevant salesforce and experience cloud platforms that are in place to support the business. Ensure designs are scalable to meet future business growth, aligned to Technology Architecture and are relevant across all channels of business.
• Work closely with Technology & Operations to ensure that L3 requirements are planned and delivered in conjunction with business requirements.
• Act as design authority on Business Sales Enablement requirements, working with Technology & Operations (where relevant) on Code vs Config and Buy Vs Build considerations. Analyse and recommend potential vendors to achieve business requirements and core capabilities.
• Act as an escalation point for any system and process queries/issues across L1) Data, L2) Process and where possible L3) Function, providing service support and resolution.
• Design and embed a Dev/Test/Live approach as a minimum standard, clearly documenting development steps and integrating with Technology & Operations on processes that affect downstream workflows.

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