Relationship Manager

Overview

Location: London, England, United Kingdom.

Working in our Relationship Management team, you will play a pivotal role in the heart of our business, focused on our emerging portfolio's operating in the world's largest insurance markets.

Working across our teams to ensure that we deliver on our customers global strategies to enable their growth and efficiency. Acting as their advocate in our business and developing strong relationships built on trust and expertise.

We are a fast growing team with big ambitions and in a small business there is plenty of opportunity to play an integral role in the growth of Vitesse, your colleagues and our customers.

Role details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

Responsibilities

• Relationship management of a portfolio of Insurance customers - owning Exec level relationship to develop strategic partnerships with our insurance portfolio
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as; product developments, service levels, managing client expectations, strategic planning and growth targets
• Support the revenue and strategic growth goals of our business by working with key clients on combined strategies to optimise their claims payments
• Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner
• Leveraging industry expertise and client feedback improve our insurance proposition. Work closely with Client Service, Operations and Product Teams to create more value for our existing client base
• Maintain an accurate database of customer information through effective CRM management (Salesforce.com)
• Create and develop client presentations and sales pitch materials to support customer conversations

Requirements

• A proven track record in Corporate Insurance Relationship Management with minimum of 1-2 years' experience as an RM
• Direct experience within Insurance
• Strong relationship management skills with a proven track record in growing an existing business portfolio as well as achieving and exceeding revenue targets through consultative sales methods
• Analytical mindset to adopt effective client management strategies and account planning
• Excellent interpersonal, verbal and written communication skills
• Proven ability to manage multiple tasks, projects and deadlines simultaneously
• Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management
• Ideally with experience in the Insurance industry and/or global banking and payments infrastructures,
• Ability to work effectively in a team environment
• Passion for fintech/scale-ups with a mentality to get your hands dirty and make a difference

Benefits

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years' service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Our values

• Confident Humility We don't do ego and we know that unless we all win, none of us win. We admit when we're wrong, ask for help and always think about the wider business before ourselves.
• Driven to Succeed We see the opportunity ahead of us and we won't stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.
• Tenacious Responsibility We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity.

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unfair discrimination and values the diversity of all people. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com.

#J-18808-Ljbffr