Assistant Store Manager

Overview

Join to apply for the Assistant Store Manager role at JD Sports Fashion.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. It is a leading omni-channel retailer of sports fashion, outdoors and gyms with colleagues in stores across multiple markets worldwide. The company aims to be the leading global omnichannel retailer in the sports and outdoor industry, focusing on being people-led, innovative and customer-focused while delivering operational excellence and identifying new areas of growth.

Role Description

We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide the team toward achieving sales and KPI targets while providing outstanding service.

Responsibilities

• Support the Store Manager in effectively running store operations to meet or exceed sales and KPI targets. Set clear sales goals, track performance, and evolve processes to drive store growth.
• Create a positive team culture through recruiting, training and developing staff. Build a motivated, high-performing team to support store success.
• Analyse sales data and financial reports to make informed decisions with the Store Manager and respond to opportunities operationally and commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, address inquiries and resolve complaints professionally.
• Support day-to-day operations, including opening and closing procedures.
• Assist with cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining staff schedules to ensure proper coverage and productivity.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive KPIs including units, conversion, ATV, and UPT.
• Achieve upselling and cross-selling targets.
• Maintain a high Net Promoter Score (NPS).
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee engagement scores meeting or exceeding company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of the latest trends and competitors.
• Experience coaching and developing individuals.
• Strong communication skills.
• Proven track record of achieving and exceeding sales targets and KPIs.
• Experience analysing KPI data to inform commercial decisions.
• Keen eye for detail and commerciality; visual merchandising experience is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount (30%) on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform.
• Access to digital health and well-being services through TELUS Health.
• Health cash plans and employee benefits platform access.
• Internal development courses and opportunities for personal and professional development.
• Access to apprenticeships and accredited qualifications (England Only).
• Company Sick Pay scheme and discounted gym memberships at JD Gyms.
• Life Assurance and access to colleague networks and volunteering opportunities through JD Foundation.
• Opportunities to influence positive change through employer engagement forums and community initiatives.

Thank you for your time.

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