Senior Product Analyst

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, messaging services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot and Traxon brands.

The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.

CHAMP Cargosystems is headquartered in Luxembourg and operates offices in London, Zurich, Frankfurt, Manila, Singapore and Atlanta.

We are currently looking for a Senior Product Analyst to join our team. The focus will be on CHAMP Cargopost product suite, including Cargopost Handling/Mobile, Cargopost ULD Manager and Cargopost Weight & Balance.

The role will be reporting to the Product Manager Weight & Balance – ULD Manager.

Responsibilities

• To specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide support to the development team during development.
• Provide most efficient solutions to requirements keeping in mind the product and technical debt.
• Able to own the end-to-end business domain module and work with all stakeholders to agree a documented and efficient solution consisting of various functional and integration specifications.
• Able to lead a project from product delivery side from inception to go-live and leading various analysts and development team.
• Support and mentor other business analysts and development team in the development process.
• Apply technical and product knowledge to analyze requirements and define the most suitable solution for enhancement of the application.
• Fully document functional and technical solutions, obtain customer/stakeholder approval prior to technical development, ensuring updated system support documentation is produced during the implementation phase.
• Define the test cases and provide BA acceptance for developments and fixes done by development team.
• Create business process workflows, user interface designs and mock-ups that will mimic the actual user interaction with the digital site.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Investigate operational problems/incidents/defects, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support manual and automated regression testing.
• Help product management in defining product strategy and annual product roadmap for functional and technical developments.
• Assist sales and marketing activities, conduct product demonstrations to prospects, participate in RFPs and creation of proposals, SLAs and contracts.
• Deputize product management in training and implementation of new customers, supporting existing customers, maintaining product profitability.

Knowledge, Skills and Abilities:

• Experience of working on Air Cargo management systems and expert level knowledge in the domain the Air Cargo workflow (sales or operations).
• Knowledge of the business processes of cargo handling, ULD inventory management, load planning of ULD and freighter aircraft.
• Experience reading and interpreting Weight & Balance control/loading manuals and understanding related calculations for diverse aircraft types.
• Knowledge and experience of handling special and large cargo, optimizing aircraft loading/offloading operations and processes on the ramp.
• Experience with IT systems related to Cargo Handling, Weight & Balance, ULD control and management, ideally from the CHAMP Cargospot suite.
• Strong customer orientation and leadership skills.
• Knowledge of industry inter-system message formats, rules and applications.
• Excellent written and oral communications skills in English.
• Knowledge of relational and non-relational databases and reporting applications.
• Knowledge of all common PC software.
• Knowledge of external interfacing systems.
• Systematic approach to handling problems under pressure as part of a small team.
• Knowledge in user experience (UX).
• Knowledge of RESTful APIs.
• Knowledge of integration testing of APIs using tools like Swagger, Postman.
• Knowledge of creation of API documentation using YAML specifications.
• Creatively analytical, out of the box thinkers who can backup their ideas with research.
• Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves.
• Knowledge in prototyping use of any wire framing tool. Experience in using any wire framing tools such as Invision, Marvel, Proto.io, Framer, Axure.
• Knowledge and experience in Agile software development, Scrum methodology and user story creation.

Education and Experience:

• Bachelor’s Degree in Information Technology, Business Management, Aviation, Engineering.
• Has sound experience in functional analysis and support of systems.
• 5 to 7 years of experience working in the Air Cargo domain.
• Current or previous certification as a Load Master for one or more freighter aircraft, IATA certifications (special cargo, dangerous goods…) would be considered as a plus.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).

Further details on what is considered personal data, how it is processed by CHAMP as well as your rights in this regard can be found here. Any questions relating to this should be addressed to CHAMP’s Data Protection Officer:

2, rue Edmond Reuter

Email: dpo@champ.aero (Please do not use this email to send job application)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• IT Services and IT Consulting

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