Leisure Technical Manager

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The Searchlight Group, operating The Light Cinemas, Light Entertainment, and All Star Lanes, is seeking a Leisure Technical Manager. This role will ensure the smooth operation of all technical aspects of leisure activities across the group (excluding non-technical activities like climbing). Responsibilities include maintaining and troubleshooting mechanical processes, liaising with suppliers, and supporting project development.

The Leisure Technical Manager will play a crucial role in maintaining operational excellence and supporting leisure operations, ensuring a smooth technical experience for guests. This position requires a full, clean driving license and the flexibility to travel across the UK. The successful candidate must also be available for after-hours calls, including evenings, weekends, and bank holidays, on a shared rota basis.

Key Responsibilities:

• Coordinate with leisure suppliers to install, commission, and maintain leisure equipment across all sites.
• Troubleshoot and resolve hardware, software, and mechanical issues related to leisure activities and point of sale (POS) infrastructure
• Implement new technologies (both hardware and software) that align with the company's strategic goals.
• Collaborate with the IT and Operations teams to create a reporting process/system for issues, and track and report on these issues at agreed intervals.
• Maintain and monitor leisure equipment to ensure optimal performance.
• Keep leisure downtime within an agreed target.
• Ensure that the Net Promoter Score (NPS) for leisure visits remains above 60.
• Ensure that all leisure activities comply with required health and safety standards
• Conduct regular audits and maintenance visits for leisure activities, ensuring that all systems meet company standards, and provide reports on performance and maintenance.
• Work with the Operations and People teams to create and maintain standard operating procedures and training guides for each leisure activity
• Collaborate with Operations to ensure that all relevant team members are fully trained to operate leisure activities and perform troubleshooting and basic repairs.
• Work alongside third-party suppliers and contractors to resolve issues in accordance with agreed Service Level Agreements (SLAs).
• Liaise with relevant suppliers to stay updated on the latest releases and developments in leisure equipment.
• Be available for on-call support during evenings, weekends, and holidays as part of a scheduled system.
  
  

About You:

• Proven experience in repairing and maintaining equipment within a leisure or customer-facing business.
• Strong understanding of using software systems in a leisure environment.
• Excellent problem-solving skills and a proactive approach to addressing technical challenges.
• Highly organized, with the ability to manage multiple tasks across various locations.
• Personable, with excellent communication skills and the ability to engage effectively with a diverse range of stakeholders.
• Possession of a full, valid UK driving license, along with the flexibility to travel to sites across the UK
  
  

In return, we offer:

• Competitive salary
• Employee perks, social events and discounts across venues,
• A genuine work/life balance
• Wagestream access to your earned £££ whenever you need
• Private medical insurance or Healthcare Cash Plan
• Life Insurance
• The opportunity to be part of a new and exciting business venture
• Employee assistance programme
• Career development opportunities in a growing company
  
  

If this role sounds exciting to you and you have the relevant experience, then please APPLY NOW

TITL1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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