Consultant Success Manager

Central London office space by Mansion House/Cannon Street/Monument (EC4V)Transform lives through data and AIWho we areNamed by the Financial Times as the fastest growing consultancy in Europe, Kubrick exists to solve the global digital skills emergency, which is holding back organisations and people from harnessing the power of leading technology to evolve and transform.We deliver powerful data and AI solutions that minimize operational cost, strengthen resilience against risk, and uncover revenue opportunity. Our clients can retain our people to drive lasting adoption while futureproofing their workforce with exceptional talent. Since 2016, we’ve created over 3,000 data & AI specialists by removing the systemic barriers to the tech industry. We’re the preferred partner of today’s leading technology providers, including Databricks, Snowflake, and Collibra, to accelerate delivery and co-create revolutionary solutions. We transform the lives of our consultants, clients, and their customers through data and AI.The roleWhen our consultants are deployed to our clients, we aim to provide them with excellent engagement opportunities with Kubrick, as well as frequent pastoral touchpoints to ensure they are being supported and have the coaching they need to be successful. As a member of the Consultant Success team, you will be responsible for supporting and managing our consultant community, helping to manage their Kubrick career, as well as liaising with their on-site client managers to ensure that their placement experience is successful for all parties. You will report into Head of Success, who will help ensure you have effective oversight. Consultant Engagement & Performance ManagementAct as the line manager for consultants across all streams and clients, ensuring high levels of engagement, motivation, and performanceConduct regular performance management reviews and checkpoints in alignment with Kubrick’s performance frameworkMonitor and manage consultant wellbeing and mental health, ensuring appropriate interventions and support are provided as neededTake ownership of all consultant-related performance escalations, ensuring timely, professional, and resolution-focused handlingLead on implementing and managing formal performance interventions (e.g., Performance Improvement Plans), in collaboration with relevant stakeholdersClient Partnership & Stakeholder CollaborationServe as a conduit between clients and Kubrick (including the Training team), ensuring alignment on consultant quality, capability, and performanceBuild strong relationships with clients, acting as a trusted advisor to hiring and line managers across the client portfolioMaintain regular contact with clients to provide insights and recommendations on consultant development, placement, and rotationOperational ExcellenceDeliver and refine centralized processes that promote team-wide operational efficiency, including accurate and timely timesheet submissionsEnsure best practices are applied across consultant engagement, reporting, and feedback cyclesConsultant Lifecycle OversightSupport consultant rotations and manage transitions in line with requirements and business needsWork cross-functionally to enhance consultant experience, from onboarding to offboarding, promoting high levels of consultant retentionPerformance Metrics & Outcomes for this roleAchieve high consultant Net Promoter Scores (NPS – consultant feedback) by ensuring a positive and impactful experience.Support key performance metrics such as consultant rotation and retention rates, aligning with company objectives.Organising and tracking processesProven people and relationship building skills with the ability to coach and mentor and to deliver valueA logical mind that likes to solve problems and can act autonomously when neededThe ability to build rapport, trust, and instil confidenceCommercial acumen and the ability to deliver measurable valueWhat Kubrick offersHybrid: 3 days a week in the officeFriendly and collaborative working environmentAccess to upskilling opportunities and clear progression path25 days of annual leaveHigh street discounts and Wellness Hub with confidential well-being and mental health supportCycle to work scheme & eye-care vouchersOur commitment to Diversity, Equity and Inclusion (DEI)At Kubrick, we not only strive to bridge the skills-gap in data and technology, but we are also committed to playing a key role in improving diversity in the industry. To that effect, we welcome candidates from all backgrounds, and particularly encourage applications from groups currently underrepresented in the industry, including women, people from black and ethnic minority backgrounds, LGBTQ+ people, people with disability and those who are neurodivergent.Please speak to us if we can support you with any adjustments to our recruitment process.Information Technology, Consulting, and General BusinessIndustries: IT Services and IT Consulting and Business Consulting and Services #