The missing piece in this pensions operation? You. If you’ve worked in third-party pensions administration for a while, you’ll know that quality isn't just about ticking boxes. It’s about getting ahead of mistakes before they happen, spotting the pattern, asking the awkward questions, and holding the line on what “good” looks like. That’s exactly the kind of mindset this team needs.
I’m looking for someone who knows pensions admin like the back of their hand, especially DB and ideally DC too, and who’s got a firm grip on risk, compliance, and the processes that underpin good service. You’ll take the lead on all things quality across the admin business. That means owning the internal assurance framework, setting the tone on service standards, and acting as a key line of defence when it comes to risk and error management.
You’re not here to play auditor. You’re here to make things better.
Fully flexible on location. UK-based role with hybrid working.
The culture is collaborative, fast-moving, and focused on fixing issues together. The leadership team values constructive challenge and is investing in systems and processes to raise standards across the board.
Equivalent titles/fields: Quality Assurance Manager
London, England, United Kingdom (hybrid)
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#J-18808-LjbffrQuality Assurance Manager • England, GB
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