IT Service Desk Analyst – Global Law Firm
I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key role in delivering first-class IT support to colleagues across the globe.
You’ll be part of the firm’s front-line IT support team, acting as the first point of contact for any technical queries. The team supports a wide range of systems and applications, ensuring staff across all offices receive efficient, professional, and friendly assistance. The goal is simple: providing the best possible customer experience to internal users.
This is a hands-on role where you’ll be supporting everything from Microsoft 365 and Teams through to specialist legal applications like iManage, Elite 3E, and IntApp. You’ll be working in a busy environment where no two days are the same, taking ownership of issues and seeing them through to resolution. The role also includes evening and weekend cover as part of a global follow-the-sun rota (with an additional allowance for out-of-hours work).
An ITIL Foundation qualification and knowledge of audio/visual systems would be great to have, but not essential.
This role provides the opportunity to join a collaborative IT team within a truly global firm, where you’ll have the chance to work with a wide range of technologies and gain exposure to specialist legal systems. You’ll also receive an allowance for out-of-hours shifts, and the late 4pm–midnight shift can be worked remotely.
Location: City of London, England, United Kingdom
#J-18808-LjbffrService Desk Analyst • Greater London, England, GB
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