Operations Advisor

Join to apply for the Operations Advisor role at TieTalent

6 days ago Be among the first 25 applicants

Join to apply for the Operations Advisor role at TieTalent

Operations Advisor - German Speaking

Customer Service & Claims | Newport | Hybrid | £27,000

About The Role

Are you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of £27,000.

As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards.

Key Responsibilities:

• Customer Service Operations:
• Respond promptly to customer service inquiries in fluent German and English.
• Accurately record insurance details from customers, brokers, and insurers using internal systems.
• Manage high volumes of inbound calls and correspondence within agreed SLAs.
• Maintain strong relationships with customers, lessors, suppliers, and insurance partners.
• Handle complaints professionally, following company policies and complaint handling procedures.
• Support and mentor junior colleagues to uphold team performance and standards.
• Claims Handling:
• Investigate insurance claims, collecting statements and documentation.
• Assess and verify coverage, estimate losses, and manage claim reserves.
• Notify insurers of claims exceeding delegated authority limits.
• Follow up proactively to obtain outstanding information and keep customers updated.
• Identify subrogation, recovery, and salvage opportunities where applicable.
  

Candidate Requirements

• Fluent German and English language skills (verbal and written).
• Previous experience in customer service, preferably in insurance or claims handling.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise workloads, and work independently in a fast-paced environment.
• Excellent organisational skills with attention to detail.
• Conflict resolution and problem-solving capabilities.
• Flexibility to adapt to changing priorities and customer needs.
  
  

Benefits

• Competitive salary of £27,000 per year.
• Hybrid working model based in Newport.
• Free on-site parking.
• Performance-related bonus scheme.
• 25 days annual leave with the option to buy or sell holidays.
• Private medical healthcare.
  
  

How to Apply

If you are an experienced German-speaking Operations Advisor seeking a challenging role in Newport, apply now! For more information, please contact AnnMarie at the Acorn by Synergie Head Office.

Acorn by Synergie acts as an employment agency for permanent recruitment.

TITL1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at TieTalent by 2x

Get notified about new Operations Advisor jobs in Newport, England, United Kingdom.

Fareham, England, United Kingdom 3 days ago

Southampton, England, United Kingdom 3 days ago

Chandler's Ford, England, United Kingdom 1 week ago

Southampton, England, United Kingdom 1 week ago

Chichester, England, United Kingdom 3 weeks ago

Lee-On-The-Solent, England, United Kingdom 1 week ago

Hedge End, England, United Kingdom 1 week ago

Southampton, England, United Kingdom 5 days ago

St Helens, England, United Kingdom 1 week ago

Chandler's Ford, England, United Kingdom 6 days ago

Ringwood, England, United Kingdom 3 hours ago

Titchfield, England, United Kingdom 6 days ago

Health, Safety & Environmental (HSE) Advisor

Portsmouth, England, United Kingdom 1 week ago

Portsmouth, England, United Kingdom 6 hours ago

Fawley, England, United Kingdom 1 week ago

Lyndhurst, England, United Kingdom 4 days ago

Southampton, England, United Kingdom 6 days ago

Director - Global Process Safety Management

Portsmouth, England, United Kingdom 5 days ago

Southampton, England, United Kingdom 6 days ago

Portsmouth, England, United Kingdom 2 weeks ago

Winchester, England, United Kingdom 4 days ago

Southampton, England, United Kingdom £74.00-£74.00 2 weeks ago

Navy Command Principal Security Advisor Executive Vetting Officer Aftercare - Personnel Security Operations

Portsmouth, England, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr