In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have. You will monitor the support and customer service inbox to ensure that service levels are consistently met. You will also work with various enterprise technology platforms and YouLend's proprietary solutions to process applications and respond to customer queries. Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.
Salary: £27,000-29,000 + £4,000 bonus (split quarterly)
We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are based on qualifications, merit, and business requirements, free from discrimination.
#J-18808-LjbffrCustomer Service Executive • London, England, GB
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