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Dynamic Search Solutions
EUC ManagerDynamic Search Solutions • London, England, GB
EUC Manager

EUC Manager

Dynamic Search Solutions • London, England, GB
30+ days ago
Job type
  • Full-time
Job description

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Practice Lead @ Dynamic Search | Partnering with the best network service providers in Europe to build amazing teams with leading edge technology

EUC & VDI Manager – Lead Team Delivery of Enterprise-Grade End User Computing Solutions

Location: Hybrid – London or Cheshire (2 days in-office)

Are you an experienced EUC professional with strong VDI expertise and a passion for leading high-performing technical teams? Do you thrive in environments where you can shape delivery, enhance support operations, and drive continuous improvement? If so, this is your opportunity to step into a key managerial role overseeing both delivery and support for critical EUC services across Citrix and Omnissa / VMware platforms.

The Role

We are seeking a hands-on EUC & VDI Manager to lead a team of up to 8 engineers, including project delivery and support staff. You will play a pivotal role in ensuring the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions.

Key Responsibilities

  • Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture.
  • Provide mentorship, conduct performance reviews, and support professional development across the team.
  • Delivery Oversight
  • Manage the delivery of cloud based EUC services from Citrix and VMware
  • Own the planning, design, and delivery of EUC solutions using Citrix and VMware technologies.
  • Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices.
  • Support Management
  • Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling.
  • Ensure SLAs are met and service quality remains high across all EUC platforms.
  • Stakeholder Collaboration
  • Act as the key contact between the EUC team and IT/business stakeholders.
  • Translate business requirements into technical plans and provide updates on project progress, risks, and outcomes.
  • Technical Direction & Continuous Improvement
  • Promote ongoing optimization of EUC services through process improvement, automation, and adoption of modern technologies.
  • Keep up with trends and developments in EUC/VDI and assess their potential value to the organization.
  • Resource & Project Coordination
  • Manage resource allocation across support and project work.
  • Support budget planning and ensure timely, cost-effective delivery of initiatives.

About You

  • Proven Team Leadership: You’ve managed technical teams and know how to balance support and project delivery.
  • Must have EUC Expertise: Strong experience designing, implementing, and supporting Citrix and/or VMware VDI solutions (e.g., Omnissa, Horizon View, XenDesktop).
  • Enterprise Experience: You’ve worked in large-scale environments and understand the complexities of delivering robust, scalable solutions.
  • Customer-Focused: Committed to delivering exceptional user experiences and driving measurable service improvements.
  • Strong Communicator: Able to communicate clearly with both technical teams and non-technical stakeholders.
  • Desirable: Experience with Azure or hybrid cloud EUC models.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Consulting

  • Industries

    IT Services and IT Consulting and IT System Operations and Maintenance

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