OverviewThe High-Performance Manager is the driving force behind a culture of excellence at Smart Currency Group. This hands-on role sets and enforces clear standards, ensuring performance is measured not just by outcomes, but by mindset, work ethic, and the ability to inspire others. You will equip managers to lead with accountability, run rigorous reviews, and build an environment where grit, hard work, ambition, and delivery are the norm. High performers will be stretched. Underperformance will be tackled head-on. Your mission: make excellence expected - and achievable - for everyone.Ideal BackgroundWe are seeking someone with practical experience in building and sustaining high performance cultures. This could come from:A high-performance business environment (e.g. elite sales, consultancy, scale-up operations)A sports performance or coaching background, particularly with experience in performance systems and mindset developmentA disciplined, performance-focused culture such as military or elite training academiesCandidates who combine experience across sport and business, or have coached in both environments, are especially encouraged to apply.Key ResponsibilitiesProvide clarity on what High Performance is and that it is expectedEnsure all employees have clear OKRs, KPIs, and role expectationsRoll out “What Good Looks Like” standards and performance scorecardsLead structured performance reviews, calibrations, and recognition processesDeliver gamification and peer-feedback initiatives to drive performance cultureImplement growth plans for high-potential employees and improvement plans for underperformanceCoach managers and individuals on performance standards, feedback, and developmentSkills & AttributesUnderstanding what High Performance Looks LikeHigh Energy, drive, grit and work ethicStrong understanding of performance systemsSkilled coach with experience supporting individual and team developmentConfident in enabling and challenging line managersResults-oriented, pragmatic, and process-drivenHigh cultural awareness; able to embed high performance within values-led environmentsComfortable using performance and learning data to inform decisionsStrong facilitation, feedback, and presentation skillsExperience RequiredMinimum 5 years in a performance-focused role within business, sport, or coachingProven track record of implementing performance frameworks and enabling growthExperience working in fast-paced, high-achieving teamsExposure to structured development practices, including coaching, OKRs, mentoring, or behavioural feedbackExperience with performance tooling (e.g. scorecards, gamification, feedback systems) is advantageousSeniority levelMid-Senior levelEmployment typeFull-timeJob functionHuman Resources and TrainingLocation: Hammersmith, England, United Kingdom #J-18808-Ljbffr
High Performance Manager • London, England, GB
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