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It Support EngineerTieTalent • Lancashire, England, GB
It Support Engineer

It Support Engineer

TieTalent • Lancashire, England, GB
30+ days ago
Job type
  • Full-time
Job description

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IT Support Engineer – 2nd & 3rd Line

Location: Lancaster Full-Time, On-Site (5 Days/Week)

Salary: £35,000 – £45,000

Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.

About The Role

This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You’ll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.

Key Responsibilities

  • Provide hands-on 2nd and 3rd line support across a wide range of technologies
  • Troubleshoot and resolve escalated technical issues efficiently and professionally
  • Support and maintain client infrastructure including servers, networks, and cloud platforms
  • Assist with project delivery, migrations, and system upgrades
  • Liaise directly with clients to ensure high levels of service and satisfaction
  • Document solutions and contribute to internal knowledge base

What We’re Looking For

  • Proven experience in an MSP or similar multi-client environment
  • Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals
  • Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions
  • Excellent problem-solving skills and a proactive approach to technical challenges
  • Strong communication and client-facing skills
  • Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

Why Join?

  • Competitive salary: £35,000 – £45,000 depending on experience
  • Work with cutting-edge technologies and a forward-thinking MSP
  • Clear progression path and ongoing professional development
  • Collaborative and supportive team culture

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology
  • Industries

    Technology, Information and Internet

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It Support Engineer • Lancashire, England, GB

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