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JD Sports Fashion
Senior Floor ManagerJD Sports Fashion • City of Edinburgh, Scotland, GB
Senior Floor Manager

Senior Floor Manager

JD Sports Fashion • City of Edinburgh, Scotland, GB
30+ days ago
Job type
  • Full-time
Job description

Join to apply for the Senior Floor Manager role at JD Sports Fashion

Overview

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.

Responsibilities

  • Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
  • Drive store sales through effective merchandising, stock replenishment and team motivation.
  • Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
  • Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
  • Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.
  • Provide excellent customer service, addressing inquiries and resolving complaints professionally.
  • Help manage day-to-day operations, including opening and closing procedures.
  • Support cash management tasks, such as processing transactions and reconciling tills.
  • Participate in hiring, onboarding, and training new employees.
  • Provide feedback and coaching to colleagues to improve performance.

Role Objectives And KPIs

  • Contribute to achieving or exceeding the store's monthly sales target.
  • Drive KPIs including Units, Conversion, ATV, UPT and more.
  • Achieve upselling or cross-selling targets.
  • Maintain a high Net Promoter Score.
  • Ensure stock accuracy during store audits.
  • Ensure all new colleagues complete mandatory training required.
  • Ensure employee satisfaction scores meet or exceed company benchmarks.
  • Assist in keeping operational costs within the allocated budget.

Skills And Experience

  • Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
  • Passionate about retail with a good understanding of latest trends and competitors.
  • Experience coaching and developing individuals.
  • Strong communication skills.
  • Proven track record of achieving and exceeding sales targets and KPIs.
  • Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
  • Promote JD Group values to internal and external stakeholders.

Benefits

  • Monthly discretionary bonus schemes
  • Company discount of 25% off a large number of products in-store and online
  • Benefits platform access with exclusive deals and discounts
  • Access to digital health and well-being services
  • Health cash plans
  • Internal development courses and opportunities to gain nationally recognised qualifications (England Only)
  • Discounted Gym memberships at JD Gyms
  • Access to colleague networks and opportunities to volunteer with JD Foundation
  • Incremental Holiday Allowance
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Senior Floor Manager • City of Edinburgh, Scotland, GB

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