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Mountain Warehouse
Assistant Store ManagerMountain Warehouse • Penhale, England, GB
Assistant Store Manager

Assistant Store Manager

Mountain Warehouse • Penhale, England, GB
30+ days ago
Job type
  • Full-time
Job description

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Description

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Department:

UK Retail

Location:

Fraddon (FRA)

Role Overview

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

  1. Leadership & Team Development:
    • Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
    • Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
    • Drive training and development, empowering your team to excel and grow.
    • Communicate clearly and transparently, ensuring alignment and trust across the team.
    • Keep the team well-informed with product knowledge to deliver outstanding customer service.
  2. Operational Excellence:
    • Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
    • Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
    • Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
    • Play an active role in recruiting and retaining top talent to build a strong and motivated team.
  3. Sales & Performance:
    • Support in meeting and exceeding sales targets, driving profitability through effective strategies.
    • Monitor key performance indicators (KPIs) to track and sustain store success.
    • Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
    • Implement proactive loss prevention strategies to protect the store’s profitability.
  4. Customer Experience:
    • Lead by example in delivering exceptional customer service at every opportunity.
    • Address customer feedback promptly, ensuring satisfaction and brand loyalty.
    • Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
    • Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Candidate Profile

  • Passionate about creating outstanding customer experiences.
  • An inspiring leader with a proven track record in retail management.
  • A clear and confident communicator, able to engage with colleagues and customers alike.
  • Results-driven, with a sharp focus on achieving goals and meeting targets.
  • Approachable, supportive, and trustworthy—a natural team player.
  • Energetic and proactive, with a determination to see tasks through to completion.
  • Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Benefits

  • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
  • 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
  • 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
  • Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
  • Generous Colleague Referral Incentive.
  • Auto-enrolment Pension scheme.
  • A stable, successful, and supportive environment.
  • Length of service awards.

Join Us

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

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Assistant Store Manager • Penhale, England, GB

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