IT Support Engineer

Netcel St Albans, England, United Kingdom

Netcel St Albans, England, United Kingdom

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Netcel is a vibrant digital product consultancy with an ambitious vision and growth strategy. We partner with leading organisations to create personalised digital products and experiences that drive outstanding outcomes. Our core technology is the Optimizely Digital Experience Platform, and we are recognised as one of the UK’s leading specialists.

We are proud of our collaborative, progressive and inclusive culture that nurtures talent and supports personal growth. You will be working with a team of experienced consultants, designers and technologists, where you will have the opportunity to do some of the most rewarding work of your career.

Our hybrid working model gives you flexibility and encourages a positive work-life balance – you can work remotely, or from our office in St Albans. You will be part of a friendly, open and supportive community where there is something social for everyone to enjoy.

We are a responsible and ethical business with ambitious CSR and ESG targets as well as supporting a variety of charities through fundraising and volunteering. We celebrate equality and diversity and strive to provide an environment where you can thrive and grow.

Your Role

We’re looking for an IT Support Engineer to help keep our internal and cloud infrastructure running smoothly. Reporting to the Head of DevOps, IT & InfoSec, you’ll provide hands-on support across the business, resolving day-to-day technical issues, onboarding new team members, and contributing to service improvements.

This is a great role for someone passionate about IT support, with a proactive mindset and a knack for problem-solving. You’ll work closely with internal teams and external suppliers to ensure our systems remain reliable, secure, and user-friendly.

Your main responsibilities will include:

• Acting as the first point of contact for IT support queries, using our helpdesk system
• Troubleshooting and resolving hardware, software, and connectivity issues
• Preparing laptops and tech for new starters, and delivering technical inductions
• Supporting our cloud-based infrastructure and systems
• Managing software licensing and working with suppliers to ensure value for money
• Monitoring system performance, applying updates, and helping keep our infrastructure secure
• Assisting with endpoint management and user identity tools such as Intune and Azure SSO
• Supporting DevOps-related tasks and contributing to process improvements

What we are looking for

The ideal candidate will have:

• Hands-on experience with supporting IT hardware and software
• Familiarity with both Windows and Mac OS environments
• Experience using a helpdesk or ticketing system
• Clear and confident communication skills
• Strong attention to detail and good problem-solving skills
• The ability to prioritise and stay calm under pressure
• A professional, patient, and tactful approach when supporting users
• You’ll need to be able to travel to our St Albans office regularly (typically 2-3 days per week, with flexibility)
• We welcome applications from recent university graduates who are eager to learn and build their IT career

It would also be great if you have:

• Experience with Azure, Intune, Entra ID, or Azure DevOps
• An interest in cloud infrastructure or DevOps practices

What we can offer you

We want you to grow and develop and will provide you with the opportunity to make this happen. We support learning on all levels, including self-learning, insight sessions, knowledge shares, and formal training.

Alongside working hard in a supportive and collaborative culture, there's also plenty of time for being social. The main benefits and perks include:

• Hybrid working (you choose when you WFH or from our St Albans office)
• Flexible hours (with core hours of 10am – 4pm)
• 25 days holiday increasing with length of service, plus bank holidays
• Pension
• Life assurance
• Structured onboarding process
• Ongoing training and development
• Exposure to the company directors
• Stylish open plan office in St Albans with excellent transport links
• Regular social events (both virtual and in-person)
• Shopping rewards scheme offering deals and discounts from well-known brands
• Bonuses and rewards for length of service, exams etc
• Salary £25,000 per annum

D&I statement

At Netcel we encourage you think to think outside the box, we value diversity and different ways of working. It’s our mission to build a diverse and inclusive working environment and we are committed to our mission to become a climate positive workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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