Multi Services Assistant

Reprographics Operator (Zero Hours Contract) –

Hourly Pay: £14.95 per hour plus holiday pay

Location: London

Contract: Zero hours contract

Shifts: Days

Work model: Fully onsite

Williams Lea seeks a Print Operator to join our Relief team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role:

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Reprographics Operator within our relief team, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice.

Your role will be varied depending on the needs of the individual client sites, however core tasks are outlined below. Every task which is undertaken must be delivered with an exceptional customer service approach.

Key responsibilities

Reprographics:

• To produce high quality documents to client specifications using high speed reprographic and finishing equipment.
• Monitoring/replenishing consumables for printers, calibrating machines
• Reporting issues as per procedure and escalating issues to Team leader
• Scanning of hard copy mail/files into PDF format using high speed scanners
• Ensuring work is competed in a timely fashion and of the highest quality
• Full understanding of workflow processes and procedures
• Support colleagues and work as a team in order to achieve the best results for clients
• Undertake additional duties as requested by management.
• Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible.
• Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality, including copy quality and procedural developments To ensure the Reprographics area is kept clean and tidy at all times.

Mailroom & Office Support:

• Manage incoming and outgoing mail and packages, including processing via Royal Mail, DHL, and courier services.
• Receive, log, and coordinate dry-cleaning services as required.
• Provide records management support, including file handling and document organisation.
• Assist with stationery management—check stock levels, restock supplies, and log items for order.
• Deliver proactive customer service through the helpdesk hub and one-stop shop support area.
• Resetting of internal meeting rooms, collaboration, print areas, VC rooms and touchdown workstations and to report any issues appropriately.

Client Service & Relationship Management:

• Build and maintain professional relationships with clients through clear communication and a responsive, service-oriented approach.
• Manage expectations and support resolution of any service-related issues, escalating to management when appropriate.
• Understand the client’s business environment to align services with their objectives and requirements.
• Ensure all work adheres to service level agreements and internal quality standards.

Personal attributes:

• Previous experience within reprographics/mailroom environment is essential.
• Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams.
• Excellent attention to detail skills is a must.
• Knowledgeable about routine maintenance and upkeep of equipment preferable.
• Client focused approach to provide our high standard of service required.
• Ability to work alone or collaboratively daily as part of a wider team.
• Ability to work to deadlines
• Available immediately – upon successful vetting
• Our Relief Team are often client facing so your outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels, with the ability to easily build rapport with people will put your in great stead!
• You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday pay, plus bank holidays (dependant on hours worked)
• Referral Scheme
• Gym discount
• Access to all Williams Lea internal job opportunities
• Access to Learning Lounge and our internal training suite

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity:

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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