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Matchtech
In-Service Support EngineerMatchtech • High Wycombe, England, GB
In-Service Support Engineer

In-Service Support Engineer

Matchtech • High Wycombe, England, GB
30+ days ago
Job type
  • Full-time
Job description

Overview

Consultant @ Matchtech | Defence & Public Sector

Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.

The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock.

Key Responsibilities

  • Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
  • Maintaining support project approaches in line with Defence Standards and customer contracts
  • Responding proactively to emerging technical issues, including customer fault reports
  • Collaborating with the engineering team to develop commercially and technically viable solutions
  • Managing and monitoring system performance, including root cause analysis of faults
  • Implementing programmes of inspection and preventative maintenance
  • Ensuring customer equipment remains safe for continued service
  • Coordinating with the field support team for defect investigations, surveys, and testing
  • Managing Integrated Logistics Support documentation and implementing change requests
  • Identifying resource conflicts or constraints for engineering management
  • Producing estimates and planning for new engineering work
  • Implementing obsolescence strategies for product lines

Job Requirements

  • Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
  • Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
  • Experience in a lead role within defence engineering and/or in-service support is desirable
  • Ability to define, lead, and deliver work packages per customer contracts
  • Experience in planning and executing support tasks on engineering projects
  • Understanding of engineering project management principles
  • Proven track record of working under tight time constraints in challenging contexts
  • Experience with maritime equipment is advantageous

Personal Attributes

  • Excellent interpersonal skills and ability to build rapport with diverse customers
  • Strong organisational and management skills
  • Accountability for the quality and timeliness of work, management, and technical decisions
  • Willingness to mentor and motivate junior team members
  • Strong stakeholder management skills and attention to detail
  • Collaborative mindset to achieve outstanding outcomes
  • Presence in the High Wycombe office at least three days a week is expected of the elected candidate
  • Optional 9-day fortnight
  • Early finish on Fridays
  • Annual bonus
  • Hybrid working options for certain roles
  • Casual dress code
  • 25 days of holiday
  • Christmas shutdown
  • Option to buy or sell holiday
  • Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
  • Access to a rewards hub with discounts at over 200 stores
  • 4 x annual salary life cover

If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity!

Application & Notes

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In-Service Support Engineer • High Wycombe, England, GB

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