Customer Success Executive

Overview

Join Integrated Interest as our newest Customer Success Executive. As one of the UK’s fastest-growing proptech platforms, Integrated Interest is transforming how property businesses approach digital marketing, marketing automation, customer engagement, and performance-driven insights. Our technology is purpose-built for the property industry — helping agencies, developers, and marketers drive smarter, more effective campaigns that convert. We’re looking for an experienced Customer Success Executive (CSE) to join our dynamic Customer Success team.

Your mission? Help clients succeed. You’ll manage a portfolio of accounts, delivering actionable insights, hands-on training, digital templates, and best practices to maximise value from Integrated Interest’s technology. From onboarding through to retention and expansion, you’ll be their go-to expert — championing their needs every step of the way.

Success in this role means building strong, trusted relationships with stakeholders, promoting user adoption, improving customer satisfaction, and driving measurable results. If you’re passionate about helping people, love solving problems, and thrive in a fast-paced environment — we want to hear from you.

What You’ll Do

• Own and manage a portfolio of clients, acting as their primary point of contact to build trusted, long-lasting relationships.
• Drive platform adoption and client engagement by offering expert advice, support, and tailored recommendations that align with their goals.
• Deliver proactive success strategies — identifying pain points, offering timely solutions, and helping customers realise measurable business value.
• Provide 1:1 and group training sessions to help clients understand and effectively use the platform’s full range of features, with a focus on driving adoption and marketing impact.
• Design and customise email templates for clients based on their brand and campaign goals, while also training users to confidently build and edit templates independently.
• Lead bi-annual business reviews, sharing performance insights, platform impact, and actionable plans for continued success.
• Connect clients to key resources, including product specialists and integration consultants to maximise value.
• Monitor customer health and engagement data, taking proactive steps to boost retention, satisfaction, and platform usage.
• Advocate for clients internally, sharing feedback with product, support, and development teams to enhance features and functionality.
• Stay ahead of product updates and industry trends to deliver cutting-edge recommendations and keep clients informed.
• Minimise churn through consistent value delivery and engagement strategies that turn users into long-term partners.
• Spot growth opportunities within accounts — uncovering additional needs, upsell potential, and opportunities for deeper integration.
• Collaborate across teams, ensuring client needs are clearly understood and aligned internally through strategic briefings and communication.

What You’ll Bring

• A confident, client-first approach with the ability to manage your own portfolio and collaborate cross-functionally with internal teams.
• Solid understanding of digital marketing and automation platforms and how they drive measurable business outcomes.
• Proven experience in a client-facing role, ideally in SaaS, proptech, or digital solutions — with a passion for relationship-building.
• A consultative mindset — able to listen, understand client goals, and craft strategic, tailored success plans.
• Skilled at managing multiple clients and priorities without compromising quality or responsiveness.
• Technically comfortable — quick to grasp platform features, integrations, and system capabilities.
• An eye for design, with a working knowledge of Canva or similar tools to support clients in building high-quality marketing assets.
• Experience or knowledge of the estate agency industry, including common marketing challenges and customer expectations — beneficial but not essential.
• Goal-oriented and motivated by performance — focused on achieving client success and hitting team KPIs.
• Strong attention to detail in communication, reporting, and project delivery.
• Analytical thinker — able to interpret client data, spot trends, and make recommendations based on insights.

Location & Working Style

This role is based out of our Chesterfield or Selby (outskirts) offices.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Technology, Information and Internet

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