At The Chancery Rosewood, we are redefining luxury hospitality in London. Housed in the iconic former U.S. Embassy on Grosvenor Square, redesigned by Sir David Chipperfield, our hotel features 144 suites by Joseph Dirand alongside an array of dining and entertainment spaces. We are seeking passionate individuals who will continue to bring our philosophy of Relationship Hospitality to life.
As a Guest Relations Rooms Controller, you will be at the heart of the guest journey, ensuring every arrival, stay, and departure is seamless. From preparing suites in advance and welcoming VIPs to coordinating with Housekeeping, In-Room Dining, and Butlers, you’ll create an environment where guests feel recognised, cared for, and at home. Your warmth, intuition, and attention to detail will embody the service excellence that defines Rosewood.
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
Rosewood Hotel Group is built on Relationship Hospitality —where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Rooms Supervisor • London, England, GB
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