Waiter

Description

What This Role Is Here To Do (Role Purpose)

This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.

What Success Looks Like

• Guests feel seen, welcomed, and genuinely looked after
• Service is slick, friendly, and consistently on-brand
• Food and drinks are delivered accurately and efficiently
• The space is always clean, calm, and guest-ready
• You anticipate needs, solve small issues before they escalate, and help guests relax and enjoy
• You contribute positively to team culture and performance

Where This Role Can Take You

With experience and development, this role could grow into:

• Supervisor
• Duty Manager

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Greet guests warmly and guide them through the Poolhouse experience
• Take food and drink orders with accuracy, efficiency, and style
• Make recommendations confidently and upsell where appropriate
• Ensure prompt delivery of items and check back at the right moments
• Clear and reset tables with speed and attention to hygiene standards
• Operate POS and handheld ordering devices with ease
• Keep your section clean, tidy, and guest-ready at all times
• Communicate clearly with the kitchen, bar, and floor teams
• Be proactive in solving guest queries or issues with a calm, can-do attitude
• Support team members during busy periods or shift changes
• Help create a relaxed, upbeat environment through pace, positivity, and professionalism

Skills, Knowledge and Expertise

• Confident, warm, and approachable personality
• Great listener with strong communication skills
• Excellent attention to detail
• Quick on your feet and calm under pressure
• Comfortable using digital ordering and payment systems
• Willingness to learn, grow, and take feedback positively
• Strong team player who thrives in a busy, high-energy environment
• Committed to hygiene, safety, and service standards

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medical Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials

Poolhouse is revolutionising social entertainment

Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.