Customer Engagement Manager

Job Description

Deal Services Customer Engagement Manager

Locations: London | Hybrid

Get To Know Us:

SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model

• Your Future: Professional Development Reimbursement including access to SS&C University

• Work/Life Balance: Competitive holiday scheme

• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

The Deal Services Customer Engagement Manager (CEM) is a sales-focused overlay role responsible for driving adoption and revenue of SS&C Intralinks' Deal Services offerings.

The CEM partners closely with Field Sales teams to identify opportunities, influence deal strategy, build relationships with key customer stakeholders, and position Deal Services throughout the sales cycle.

This is a revenue-generating role. Success is measured by Deal Services revenue growth, pipeline creation, attach rate, and seller engagement within the assigned region. Success requires strong relationship-building skills, commercial acumen, persistence, and the ability to proactively engage both sellers and customers to uncover opportunities.

About the Team:

The Deal Services team sits within Global Technical Sales and partners closely with Field Sales to grow adoption of SS&C Intralinks' value-added services. Customer Engagement Managers work across Sales, Customer Success, Marketing, Product, and Delivery teams to help identify opportunities, engage customers, and bring services to market. The team operates in a fast-paced, highly collaborative environment where initiative, relationship-building, and commercial thinking are critical to success.

Responsibilities:

• Own the growth and adoption of Deal Services across your assigned region.

• Build strong relationships with Account Executives and Sales Managers to ensure Deal Services remain top-of-mind throughout the sales cycle.

• Proactively identify opportunities through account planning, pipeline reviews, territory analysis, and direct seller engagement.

• Partner with sales teams to develop win strategies and position Deal Services as a differentiator in competitive situations.

• Conduct customer discovery conversations and challenge client assumptions to uncover additional needs and value opportunities.

• Build direct relationships with bankers, corporate development teams, private equity professionals, and other deal stakeholders.

• Drive Deal Services pipeline creation, progression, and revenue attainment against assigned targets.

• Enable and coach field sellers on Deal Services value propositions, objection handling, and positioning strategies.

• Act as the Deal Services subject matter expert within the region.

• Maintain a high level of activity with both sellers and customers to ensure opportunities are identified early and advanced effectively.

What You Will Bring:

• Bachelor's degree in Business, Finance, Communications, or a related field.

• 2-5 years of experience in sales, business development or account management, or sales overlay role.

• Demonstrated ability to influence stakeholders and drive opportunities through complex sales cycles.

• Proven track record of building relationships and creating engagement across large sales organizations.

• Comfortable operating in a quota-carrying or revenue-accountable environment.

• Highly proactive, persistent, and motivated by commercial outcomes.

• Experience in financial services, capital markets, SaaS, or B2B technology preferred

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.