At The Headland, we blend Heritage with Heart to create
unforgettable experiences. We are deeply committed to putting the Cornish
community first and protecting our stunning coastline. As a proud EarthCheck
partner, eco-friendly practices are in our DNA. We don't just talk about
sustainability; we live it every day. Together, we provide effortless, elevated
hospitality in spaces designed for everyone—where our guests (and their
four-legged friends!) can relax, play, and make lifelong memories.
The Role
As Night Manager, you will be the guardian of the property
and the face of the business during the night hours. You will oversee the
safety of our guests, manage late arrivals and early departures, and ensure the
hotel is perfectly prepared for the day ahead. This is a vital role requiring a
blend of leadership, administrative precision, and excellent guest relations.
What You’ll Be Doing:
- Guest
Operations: Managing the front desk overnight, handling late
check-ins, early check-outs, and processing walk-in reservations.
- Safety
& Security: Conducting regular walk-throughs and security checks
of the property, acting as the designated Fire Warden, and handling any
overnight emergencies calmly and professionally.
- Financial
& Admin Reporting: Running the Night Audit, balancing daily
revenue, compiling financial reports, and ensuring a smooth handover to
the morning team.
- Team
Leadership: Supervising and supporting night staff to maintain
exceptional standards.
- Problem
Solving: Resolving guest queries or complaints efficiently, ensuring
every visitor enjoys a peaceful stay.
What We Are Looking For:
- Experience:
Previous supervisory or management experience in a hotel front office or
night operations role is highly desirable.
- Skills:
Strong IT literacy with experience using a variety of systems. Excellent
communication, problem-solving, and decision-making skills.
- Attributes:
A calm under pressure demeanour, exceptional attention to detail, and the
ability to work independently.
- Qualifications:
First Aid and Fire Warden certification is an advantage (training can be
provided).
Perks & Benefits
We believe in rewarding our team with exceptional perks.
When you join us, you’ll enjoy:
- Complimentary
breakfast, lunch, or dinner provided for all shifts over 6 hours
- On-site
parking
- Gym
access & weekly swim session
- Complimentary
stay after 1 years’ service
- 40%
off spa products
- 25%
off spa treatments
- Complimentary
meals in each of our restaurants, once a year
- Special
rate for Pride of Britain Hotels
- Discounted
surf lessons
- Shared
Gratuities: Gratuities are shared equally among the whole team,
ensuring everyone is rewarded for their part in our success.
As well as regular awards and recognition:
- Monthly
recognition awards
- Annual
festive awards event
- Long
service awards dinner
Contract & Hours: This is a full-time position working 40 hours over 4 days.
To Apply
If you have what it takes to join a vibrant,
multi-award-winning hotel, we would love to hear from you!
If you would like any further information on the role before
applying, please feel free to get in touch with our HR team –
HRadmin@headlandhotel.co.uk
Please note: In line with UK Immigration and Employment Law,
proof of ID (Passport, National Identity Card, or Birth Certificate) will be
required during the application process.
As a proud EarthCheck partner, we don't just talk about
sustainability—we live it, embedding world-class environmental management and
eco-friendly practices into everything we do.